Lead Mitra Fulfillment (Hub)

Job Description:We are looking for a strategic and hands-on leader to manage and grow our Mitra (blue-collar workforce) talent pool across all warehouse types (Dry, Fresh, Frozen). This role will be responsible for end-to-end workforce planning, vendor relationship management, and process automation to ensure sufficient manpower and reduce shortages.Key Responsibilities:- Ensure sufficient Mitra supply across all warehouse operations (Dry, Fresh, Frozen).- Identify and unlock new talent pools for Mitra hiring, including expansion into new geographies or channels.- Manage existing outsourcing vendors and onboard new vendors as needed.- Oversee vendor performance and ensure SLA targets for hiring are consistently met.- Reduce Mitra shortages through proactive planning and mitigation strategies.- Collaborate with Product & Tech teams to automate shortage reconciliation processes.- Compile and analyze workforce data regularly (e.g., fulfillment rate, quality of hire, vendor performance) to drive decisions and improvements.- Handle administrative tasks such as managing contracts and agreements with outsourcing vendors.- Coordinate closely with cross-functional stakeholders including: People/HR team, Product team, Ground Operations (Warehouse Managers & SupervisorsRequirements: - Proven experience in Workforce Management or Mitra (Blue-Collar) Management.- Prior experience in or with outsourcing companies, especially related to logistics or retail industries.- Strong administrative skills, especially in handling contracts, agreements, and vendor documentation.- Comfortable working on-site and mobile across multiple warehouse locations.- Data-driven with strong analytical skills and experience compiling operational reports.- Experience in hiring and managing large volumes of blue-collar workers.- Strong vendor management and negotiation skills.- Excellent communication and stakeholder management skills.