Learning and Development Executive

Additional InformationJob Number 25186205Job Category Human ResourcesLocation JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryThe primary objective of the Learning & Development Executive is to assist in creating a world class learning and leadership development culture to positively impact the company’s Key Success Factors.The Learning & Development Executive also assists in driving the company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.Works closely with department administrators and department heads while ensuring the compliance on mandatory training and performance appraisals. Also, supports in managing the administrative tasks and leads the Marriott e-Learning platform, ‘MyLearning’ as the administrator.CANDIDATE PROFILEExperience:1-2 years of experience in Learning & Development function.Hospitality/hotel experience desirableSkills and KnowledgeStrong Communication skills (verbal, listening, writing) Good public speaking skillsFluency in written and spoken EnglishInnovativePro-active and reliableTime ManagementMulti-tasking skillsComputer skills (MS Office, social media tools)Education or CertificationHigh school diploma or GED; 2 years’ experience in the human resources, Learning and Development, or related professional areaSPECIFIC DUTIESThe following are specific responsibilities and contributions critical to the successful performance of the position:Works closely with the Director of Human Resources Operations & L&D Manager to execute the Hotel Learning Plan.Involved in the arrangement and facilitation of the property’s Orientation program to drive successful integration of management and hourly employees into the organization that supports a strong culture and brand strategy activation, taking an active part in the facilitation of the program, ensures attendance by all new hires and participation of the leadership team.Supports in conducting the property training needs assessment and coordinates enrolment for core management training programs; tracks and documents managers’ participation in training.Administers the Marriott e-Learning platform, ‘MyLearning’. Ensuring all L&D reports and training records up to date and accurate.Monitoring and tracking of mandatory compliance trainings, core trainings and other trainings.Evaluating the performance appraisal forms for 30-60-90 days chat for new joiner and tracking them while closely working with department admins and department heads.Monitoring and tracking of induction plans for new joiners.Ensures development plans are in place in accordance with the performance appraisal process, goals are documented and progress towards goal achievement is measured. Managing the cross-training throughout the property and endorses cross-brand movement together with the L&D Manager.Uses Marriott Global Source and its associated sites as a reference and resource tool. Proposes new content to Regional Office.Supports in driving the implementation of the brand standards and compliance trainings.Ensures compliance of all Marriott statutory classroom and e-Learning courses.Proudly represents brand values and Company philosophy in all training and development activities.Participates in departmental daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.Promote a continuous high performance and learning culture ensuring maximum organizational learning is captured and create a virtuous cycle of learning improvementSupporting the L&D Manager with the administration of the internship programme.Any other tasks assigned by the HR leadership team.OthersSafety and SecurityReport work related accidents, or other injuries immediately upon occurrence to manager/supervisor.Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Notify Loss Prevention/Security of any guest reports of theft.Policies and ProceduresFollow company, hotel and department policies and procedures.Follows Marriott International Hotels Limited Regional Office policies and proceduresProtect the privacy and security of guests and coworkers.Maintain confidentiality of proprietary materials and information.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.Perform other reasonable job duties as requested by Supervisors and Management.Working hours as required to do your job but normally not less than 48 hours per week.Guest RelationsActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.Assist other employees to ensure proper coverage and prompt guest service.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Address guests' service needs in a professional, positive, and timely manner.Engage guests in conversation regarding their stay, property services, and area attractions/offerings.Thank guests with genuine appreciation and provide a fond farewell.Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.CommunicationAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.Speak to guests and co-workers using clear, appropriate and professional language.Talk with and listen to other employees to effectively exchange information.Working with OthersSupport all co-workers and treat them with dignity and respect.Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.Partner with and assist others to promote an environment of teamwork and achieve common goals.Quality Assurance/Quality ImprovementComply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.Physical TasksEnter and locate work-related information using computers and/or point of sale systems.Stand, sit, or walk for an extended period of time or for an entire work shift.Read and visually verify information in a variety of formats (e.g., small print).Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.