Learning & Development Supervisor

Job DescriptionTraining & OnboardingDevelop and deliver onboarding programs for newly hired Student Advisors, Headmasters, and Telesales Agents.Conduct skills-based training covering sales processes, customer handling, school operations, and SOP compliance.Facilitate product knowledge and system-training sessions to ensure operational readiness.Evaluate trainee performance and identify follow-up coaching needs before deployment.Performance Development & Quality AssuranceConduct periodic skill assessments and refresher training to maintain consistent service quality.Monitor operational performance data to identify gaps and design targeted training interventions.Collaborate with Operations, Sales, and Customer Experience teams to ensure training aligns with business targets and service standards.Recruitment SupportParticipate in the interview and assessment process for Student Advisors, Headmasters, and Telesales Agents.Conduct role-specific simulations (e.g., sales pitch, case discussions) to evaluate candidate competency.Provide hiring recommendations based on competency frameworks and training observations.Training Administration & ReportingManage training schedules, attendance, materials, and documentation.Track and report training effectiveness, readiness of new hires, and competency progression.Maintain updated training manuals and SOP-related learning resources.Job RequirementsBachelor’s degree in Business, Education, Psychology, or related field.3–5 years of experience in training, operations, or sales development roles.Experience in training sales, customer service, or operational teams is preferred.Familiarity with telesales processes, customer journey, and operational SOPs.