Level 2 IT Support Technician

About Our CompanyAt Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.A 2025 Great Place to Work®In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.Location: Hybrid - Spring/The Woodlands, TXSummary DescriptionWe are seeking an experienced and detail-oriented Level 2 IT Support Technician to provide advanced technical assistance to end users in a fast-paced business environment. The ideal candidate will demonstrate strong troubleshooting expertise, excellent communication skills, and the ability to handle escalated support requests effectively. This position involves providing user support, maintaining system stability, and supporting key healthcare and business applications.Daily ResponsibilitiesAct as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshootingProvide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripheralsTroubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business toolsAdminister Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissionsConfigure, deploy, and maintain new user devices in compliance with company standards and security requirementsPerform system patching, updates, and endpoint maintenance across devicesAssist with employee onboarding/offboarding processes including provisioning, access management, and equipment handlingSupport and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issuesProvide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptimeDocument all incidents, resolutions, and procedures in the IT ticketing system andknowledge baseCollaborate with other IT staff to identify recurring technical problems and implement process improvementsProvide remote user support and coordinate resolutions for other office locations as requiredSkills and Education:Bachelor’s degree in Information Technology or related discipline or 3+ years of experience in technical field4-6 years of hands-on experience in desktop/user support within a corporate environmentStrong working knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management toolsProven ability to support remote users and troubleshoot VPN or remote connectivity issuesStrong analytical, documentation, and problem-solving skillsAbility to work independently while managing multiple concurrent support requestsExcellent communication skills and customer-service abilities with a professional and patient demeanorLifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday)Certifications such as CompTIA A+, Network+, or Microsoft MD-102/ M365 Certified: Modern Desktop Administrator preferredHands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferredExposure to Hyland OnBase Workflow and WorkView, Revenue Manager, and Cerner applications preferredPrevious experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferredCompany Benefits and Perks:Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.Access to a 401(k) Retirement Savings PlanComprehensive Medical, Dental, and Vision CoveragePaid Time OffPaid HolidaysAdditional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted servicesIf you are a dedicated and experienced Level 2 IT Support Technician ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.Powered by JazzHR