Lifestyle Manager - Arabic & French Speaking - Dubai

🌟We are looking for a professional, motivated and committed Lifestyle Manager in the area of Luxury Lifestyle Management.🌟You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in the UAE, and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.Key ResponsibilitiesManage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookingsPromote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.)Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absenceAssist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possibleTo demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselvesTo gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is producedTo confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best optionRequirementsEDUCATION/EXPERIENCE: Fluency in English, Arabic and French is required. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skillHaving local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector - such as firsthand experience booking flights, hotels and have confident to make other travel reservationsExperience in leisure orientated sector of business, hospitality, customer service, concierge or call centerAn understanding of the luxury lifestyle and affluent customersExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeExceptional attention to detailsReactive problem solvingAbility to work with tight deadlines and under pressureStrong online research skills ‘Can-Do' and positive attitudePassionate about customer service and sharing local tipsStrong work ethicsAre available on a full-time basisOnly candidates who are fluent in Arabic and French currently based in the UAE will be consideredShift PatternsRotational shifts 5 days a week example either Tuesday - Saturday / or Sunday - Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview.Guidelines for Hybrid/Home Office option:Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibilityA secure home office at your confirmed address, free from background noise or other distractionsInternet service must meet minimum requirements and minimum speed check must be completeBenefitsOur people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits:A competitive salary will be offered depending on experience plus performance related bonusOffer flexible work arrangements including Hybrid work possibilitiesAnnual Leave of 22 days per annum and an additional 3 extra days of annual leave in third yearOne (1) month paid Sabbatical after 5 years of Service, without tapping into annual leaveLucrative Ten Loyalty Rewards programRemote Working Holidays - Travel and Work for up to 4 weeks per year!Access to lots of great travel and entertainment discounts as our clients members would!Be part of a our global, dynamic and inclusive Team, with diversity at its corePossibility of growth within a dynamic and international companyWho Are WeTen is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.Ten's strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.At Ten, you'll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs."Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."