Restaurant Host/Hostess

Restaurant Host/HostessLocation: Dubai, UAEReports To: Restaurant Manager and Assistant ManagerStart Date: November 5–15, 2025Salary: AED 6000 per month (housing and transpo included) We are looking for a warm, professional, and guest-focused Host/Hostess to be the first point of contact for guests at a prestigious high-end Italian dining outlet in Dubai. You will be responsible for delivering an exceptional welcome, managing reservations, and ensuring a smooth guest experience from arrival to departure. Key Responsibilities1. Represent the Restaurant’s ValuesProvide a warm, smiling, and professional greeting to every guest.Maintain full attention and eye contact with guests, ensuring their comfort and well-being.Show respect and support toward colleagues across all departments.Demonstrate a proactive “problem solver” attitude, taking initiative to resolve issues and improve the guest experience.Handle guest complaints with empathy, diplomacy, and discretion.2. Guarantee the Quality of Guest ReceptionMaintain impeccable personal presentation in accordance with grooming standards (elegant attire, clean and styled hair, subtle makeup, excellent hygiene).Greet guests with patience, a positive attitude, and professionalism, prioritizing those with special needs such as people with disabilities, elderly guests, and pregnant women.Clearly explain the queue system, reservations, waiting list, and menu details.Record guest preferences and special occasions in 7Rooms and communicate them to the team during briefings.Keep managers informed about any delays or wait times so service recovery gestures can be offered when needed.Escort guests to their tables, ensuring comfort and explaining menu or payment procedures.Check tables during service to confirm guest satisfaction and escalate concerns when necessary.3. Contribute to Service OptimizationMaintain constant communication with the restaurant manager to update seating plans in real-time using 7Rooms.Balance reservations and walk-ins efficiently, providing accurate wait time estimates and managing no-shows with flexibility where possible.Optimize seating to achieve target average table times without compromising the guest experience.Assist with setup or reset of tables when required.Keep the host station tidy, organized, and fully stocked before, during, and after service.RequirementsMandatory: Currently residing in Dubai.Mandatory: Experience in an Italian restaurant or Italian-inspired outlet.Previous experience as a Host/Hostess in a fine-dining or high-end restaurant preferred.Fluent in English; additional languages are an advantage.Proficiency in 7Rooms or similar reservation management software preferred.Strong communication and organizational skills with a guest-first mindset.