Liv Ops Manager

Ensure the deployment of infrastructure components are in compliance with objectivesImplement and maintain for security and architecture of 3-GIS LiveMake recommendations on improvements to the 3-GIS Live ProductInvolved in strategic project planning efforts and the technology initiatives associated with Live deploymentsReviewing performance against contracted SLA targetsAssist in 3-GIS Live Incident handling (managing all logged and escalated incidents whilst ensuring the delivery of an efficient service within agreed response times and SLA’s)Translate complex and technical topics across a wide range of audiences in an engaging and succinct mannerWork cross functionally to ensure successful upgrades and maintenance of 3-GIS Live customersAssist in full documentation of Live policies, practices, and proceduresMaintenance of 3-GIS Live deployment pipelineOther relating duties as assignedRequirements:Bachelor's degree in related field Experience with AWS or other cloud providers: EC2, RDS, FSx, S3, EBS, VPC, Route 53, CloudFormation, AWS CLIMicrosoft Windows Server administrationArcGIS Enterprise/Desktop: ArcGIS Server, Portal for ArcGIS, ArcMap and ArcGIS ProPostgreSQL database administrationPython scripting (including arcpy)Windows PowerShell scriptingStrong understanding of web requests and role in web applicationsExperience troubleshooting through log analysisUnderstands of the problems and challenges facing customers, in particular during implementations and upgradesAbility to develop solutions to meet customers’ technical and business needsAWS (or other Cloud Server) management experienceAbility to interface with CustomersWork with the Director, sales engineering and other teams to find solutions to customer concernsPreferred Skills:Familiarity with 3-GIS application and underlying system infrastructure managementPrisma CloudSoc 2 compliance for SaaS hosted cloud solutionsAWS certification: Solutions Architect (Associate or Professional)Prior experience managing cloud-hosted web-based applicationsOracle and Microsoft SQL Server database administration. Expected Hours of Work:40+ Monday – FridayThis is a remote, work-from-home position.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. SSP Innovations, LLC is an Equal Opportunity Employer (EOE).Powered by JazzHRP7qNroRgn2