Live Chat Agent

We are seeking a motivated and customer-focused Remote Live Chat Agent to join our support team. In this role, you will provide real-time assistance to customers through online chat platforms, addressing questions, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, quick thinker, and able to multitask effectively in a remote environment.ResponsibilitiesRespond promptly to customer inquiries via live chat, email, or messaging platforms.Provide accurate information about products, services, and company policies.Troubleshoot customer issues and escalate complex cases to the appropriate departments.Maintain a friendly, professional, and empathetic tone throughout interactions.Record and document customer interactions, feedback, and resolutions in the CRM system.Identify recurring issues and communicate insights to help improve processes.Meet performance goals, including response time, accuracy, and customer satisfaction metrics.Stay up to date on product updates, promotions, and procedures.