Major Incident & Problem Management Specialist

Major Incident & Problem Management Specialist | Odeon Software & TechnologyAbout UsOdeon Software & Technology, a proud member of Coral Travel Group, is at the forefront of delivering cutting-edge technological solutions in the tourism sector. As part of a global leader with operations in 22 countries, 37 companies, and over 4,300 professionals, we contribute to serving more than 3 million tourists annually. Established in 2019, Odeon Software & Technology drives digital transformation by developing effective technological solutions for the tourism industry and beyond.🌐 Learn more about us at odeontechnology.com and explore our LinkedIn Life page.🚀 We’re Hiring: Major Incident & Problem Management SpecialistAre you passionate about the future of technology and its transformative potential? Join our dynamic team and play a key role in building innovative solutions that drive the tourism industry forward.What You'll Do:Take end-to-end ownership of Major Incidents, ensuring swift resolution and timely communication with all relevant stakeholders.Coordinate and lead cross-functional teams during critical incidents, focusing on minimizing business impact and system downtime.Conduct in-depth root cause analysis (RCA) for recurring or high-impact incidents.Develop and implement preventive actions to reduce incident recurrence and increase service stability.Collaborate closely with technical and support teams to ensure effective problem resolution and knowledge transfer.Create and maintain detailed incident and problem reports, including RCA documentation and recommended corrective actions.Monitor trends and proactively identify areas for service improvement.Work with internal teams to implement continuous improvement initiatives.Maintain accurate records of all Major Incidents and Problems within the ITSM tool.Define, track, and report on KPIs and metrics related to Major Incident and Problem Management processes.Collaborate with the Incident Management team to ensure adherence to defined processes and procedures.Perform trend analysis and provide actionable insights for service performance improvement.Who You Are:Bachelor’s degree in Computer Science, Information Systems, or a related field.Experience in Major Incident and Problem Management roles, ideally in a complex or enterprise IT environment.Solid understanding of ITIL practices (ITIL Foundation certification is a plus).Familiarity with ITSM platforms (preferably with hands-on experience).Strong analytical, problem-solving, and time management skills.Ability to handle a high volume of technical data and work effectively in a fast-paced environment.Excellent communication skills in English (both written and verbal).Experience or understanding of the tourism industry is a plus.What We Offer:🚀 Opportunity to work on groundbreaking technology projects in a collaborative and forward-thinking environment.💡 Weekly Tech Talks and continuous learning through Udemy access for all employees.💰 Competitive salary, private health insurance, and meal ticket benefits.🌟 A flat organizational structure promoting servant leadership.🏨 Special discounts on Coral Travel Group hotel reservations.Join Us & Shape the Future of Technology in Tourism!If you’re ready to make an impact and contribute to innovative technology solutions with real-world applications, we’d love to hear from you.#LifewithOdeon#ExplorewithOdeonOdeon Yazılım ve Teknoloji A.Ş. olarak 6698 sayılı Kişisel Verilerin Korunması Kanunu ile ilgili Aydınlatma Metni ve Gizlilik Politikası'nın detaylarına web sitemiz üzerinden ulaşım sağlayabilirsiniz.