Manager, B2B SID Network Services

Wha's The RoleThe B2B Service Implementation and Delivery Manager for Network Services ensures the successful execution and financial performance of service delivery for Network Connectivity, IP Services and Managed Network Services. This includes leading cross-functional teams to deliver high-quality revenue-generating services on time and within budget. The role carries accountability for delivery timelines, service quality, customer satisfaction and revenue realization, with a sharp focus on Service Activations accuracy, optimal team performance and P&L profitability impact.

What You'll DoService ImplementationLead the planning and execution of service developments for WAN, LAN, SD-WAN, MPLS, Internet, VPN and IP-Based services Translate solution designs into detailed implementation plans with deliverables, timelines and resource allocationCoordinate with network engineers, provisioning teams and third-party vendors for logical and physical configurations, circuit installations and equipment deploymentEnsure compliance with OLAs, SLAs, technical standards and regulatory requirements during implementation. Service Delivery ManagementOversee the delivery of complex, multi-site enterprise and carrier-grade solutions in line with technical specifications and SLA.

Act as escalation point and technical approver for implementation, issues, delays or change requestsManage delivery timelines, resource planning, technical handovers and operational readinessMonitor service delivery KPIs and implement improvements to optimize time-to-activate, defect rate, handover success rate and overall delivery performance. Manage service transition documentation, customer communication and knowledge transfer to CARE and B2B SID Operations.

Revenue & P&L ManagementEnsure timely service activation to meet monthly and quarterly revenue targetsProactively identify risks to revenue recognition and implement mitigation strategiesTrack and report on delivery-related cost performance, budget adherence and margin protectionCollaborate with Finance, Sales, and Commercial teams to support billing accuracy and revenue forecastingDrive process improvements to enhance delivery efficiency and reduce cost-to-serveStakeholder and Customer EngagementEngage directly with customer C-Level and strategic users to ensure high satisfaction during service activation and onboarding, including managing expectations, aligning delivery timelines and providing progress briefing.

Collaborate with internal teams (Sales Engineering, Project Management, Field Team, CARE Operations and B2B SID Operations) to ensure smooth service transitions and handovers for customer satisfactionSupport post-delivery stabilization and coordinate resolution of early life support issuesTeam and Capability DevelopmentLead and mentor team of implementation network engineers and service delivery specialists Develop onboarding, training and continuous learning programs to ensure technical knowledge, process alignment and delivery excellence on technologies and service standardsFoster a high-performance culture centred on accountability, customer excellence and commercial awareness.

Governance & Continuous ImprovementOwn delivery KPIs including configuration integrity, revenue realization, on-time activation rate, quality of service and delivery process Ensure lessons learned and feedback are captured to refine service implementation methodologiesSupport internal governance forums, quality audits and contribute to strategic planning for service improvement. What You'll NeedPreferred education/Qualifications: Bachelor’s degree in Telecommunications, Computer Science, IT, Engineering or equivalentNetwork certifications (e. g.

CCNA/CCNP collaboration, AWS Solutions Architect, TOGAF)ITIL v4 Foundation or higherPMP or Prince2 (optional but advantageous)Specific Knowledge/Experience/Software/AppsDeep knowledge of IP networking, routing protocols (BGP, OSPF), VPNs, firewalls and LAN/WAN architecturesFamiliarity with provision and activation workflows, carrier circuit delivery, last mile coordination and customer prem installations5-10 years in service delivery or implementation roles, with 3+ years managing deployments in telecom or managed services environmentsStrong track record of delivering network services in Telecom, ISP or managed services environment, such as SD-WAN, network monitoring, CPE management and customer portal integrationsProficient in service delivery tools (e. g.

SCCD, Salesforce, Solarwinds) and Microsoft Office SuiteWho We AreWe are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Networks, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Cable & Wireless, Cable & Wireless Business, Bahamas Telecommunication (BTC), FLOW, VTR, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing.

We’re excited about the future as we strive to unlock opportunities in the regiónWhy Join UsTechnology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat.

Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.