Manager, QA

DescriptionThe Quality Assurance (QA) Manager is responsible for managing a QA team to ensure productionof merchandise meets the established standards of Disney quality including reliability, usability,integrity and performance. The manager also needs to work on specific project managing productquality and does trouble shooting with suppliers, collaborates with internal project partner andprovides technical support to resolve all quality issues occurred. The QA manager assists his/herleadership to enhance QA function and fulfill the deliverable of him/herself and his/her team;support QA work for managed global suppliers, improve factory quality control system, strive forconstructive initiative and development plan to be in line with team’s goal and company strategy.Essential Functions Manage a QA team to support Disney merchandise quality assurance job. Develop project plan, manage project schedule and allocate team resource to completeregional QA work and collaborate with other regional team to maximize the output and deliverableof QA function. Perform quality data analysis and work with management team to develop and enhance qualitymanagement for Disney global suppliers in APAC, provide technical support for global sourcingorganization. Conducts technical audit and identify QC process issue at factory as needed, help supplier towork on the improvement to mitigate quality risk in production aiming to secure on-time deliveryand high-quality standard to protect Disney brand. Drives supplier to work on root cause analysis and corrective action; develop, recommend andmonitor correction and preventive action in regards to production quality improvement. Reviewand validate the implementation throughout issue closure. Conducts and carries out onsite inspection for finished products to ensure production qualitymeets Disney standards. Manage a 3rd party consultant to perform inspection for Disney product, monitor and leverage3rd party consultant’s service to assist Disney QA team in general product quality control. Supports leadership to manage the deliverables of the development of short and long-termstrategies for managed suppliers, setting priorities, objectives, and action plans to mitigate riskwith measurable accountability. Provides quality training to factory for continuous manufacturing process optimization andquality management system improvement. Co-works closely with internal and external partners for quality communication and problemsolving, host meeting with cross function teams and build up good relationships and mutual trustat work. Engages from early design review through sample development from manufacturabilityperspective, provide QC inputs, suggestions and solutions to internal and external teams tomitigate quality risk in mass production. Travels domestically and internationally to our managed suppliers for quality managementtasks. Participates in QA program and/or quality improvement initiatives to reduce finished productrejects/complaints, support management team to achieve supplier quality performance targetsand quality improvement goals.Core Skills Reports out and consults with Senior Manager, QA to make appropriate recommendations anddevelop plan for quality improvement and corrections for suppliers. Have direct people management experience. Solid knowledge of production process and quality control system at factory Attention to details and good data analysis skill Establishes and nurtures critical internal and external partnerships and alliances. Possess strong quality assurance methodology, problem solving and decision making skills Communication proficiency and organized reporting ability Acts with good business acumen and integrity Holds self-accountable to high performance standards Collaborates and support internal team as needed to accomplish assigned tasks/projects Good in English communicate (oral and listening), with comprehensive English writing andreading at work.Desired Qualifications Minimum 3 years of team management experience 10 years of quality related work experience Bachelor’s Degree or equivalent experience/education combination Consumer product or industry-specific experience Prior experience in multinational environment is a plus Good computer skill including Microsoft Office and databases is a plus Knowledge of tools, concepts and methodologies of QA Knowledge of relevant regulatory requirements globall