QC Supervisor - Shenzhen

OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.OUR VALUES Customer First. Customer satisfaction is our highest priority.High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.Position Overview:Quince’s promise to our consumer is to provide High Quality Products, Radically Priced and Responsibly Made.Quince’s innovative M2C supply chain model allows for Quince to have a lower environmental impact by reducing the amount of unsold/unused product that goes into landfills and ensures that every product made lasts for years. We select manufacturing partners that adhere to the highest standards in addressing labor and environmental topics.Key Responsibilities:Oversee QC operations and provide guidance to QC staff at the fulfillment center, sample receiving, proper document filing and record keeping.Ensure work of staff is in compliance with good documentation practices.Prepare and submit daily QC reports, timely completion and collection of inspection reports, as required.Interact with field QC managers and Mfg. partners to ensure quality of all products and services, resolve issues and improvement when needed.Manage sample submission to 3rd party laboratories in supporting product performance research and product improvement initiatives.Develop and implement QC training programs.Collaborate with QA/QC, Sourcing, Logistics and 3rd party fulfillment partners in day-to-day operations to ensure product quality and best customer experience.Qualifications:Bachelor's degree in science or engineering or relevant field5+ years of proven experience in quality control. Ideally in consumer goods or retail industries.Quality control experience in a manufacturing environment and/or field quality experience would be a plus.Strong knowledge of quality control methodologies, tools, and best practices.Strong communication and interpersonal skills, with the ability to collaborate effectively across different partnersDemonstrated proficiency in root cause analysis as applied in a warehouse/fulfillment or Mfg environment.YEAR ONE DELIVERABLES (note this section doesn’t need to be included in external posting but is used for internal offer stage):(Provide a bullet point list of what we need this person to accomplish in the first year.)Defect reductionMfg-related return reductionQuince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Security Advisory: Beware of FraudsAt Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.