Manager, Volume-Based Acute Services

Are you a strategic leader with expertise in health system funding and program delivery? Do you bring a compassionate leadership style and a proven ability to guide teams through change? If so, consider this impactful opportunity!The Ministry of Health is seeking a Manager, Volume-Based Acute Services to lead targeted healthcare funding programs within the Provincial Programs Branch. In this role, you will oversee specialized hospital services and programs—including Hospital Wait Times, Quality-Based Procedures (QBPs) and Diagnostic Imaging —ensuring clinical excellence, system accountability and ongoing program improvement.We're seeking a leader who combines strong management capabilities with deep emotional intelligence, including:Empathy and Kindness–You lead with compassion, fostering a safe environment to support your team through challenges and change.Analytical and Problem Solving skills – You navigate complex issues and identify practical solutions to challenging problems.Strong Relationship Management – You promote open communication with your team, colleagues and stakeholders to build trust and foster partnerships.Lead with purpose and help shape the future of specialized healthcare delivery in Ontario.A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the diversity of the people we serve and empowers you to lead with confidence.Why Your Leadership Belongs HerePurpose that drives you: Lead work that matters. Your leadership will shape policies, programs, and services that improve lives across the province—every day.A culture that supports you: Thrive in a welcoming, inclusive, and respectful workplace that empowers you to bring your whole self to work.A career that grows with you: Explore leadership opportunities across ministries and sectors. With access to mentorship, learning, and mobility, your career can evolve here.Recognition that reflects your impact: We value the difference you make. You'll receive competitive pay, a defined-benefit pension, and benefits that support your well-being—plus meaningful recognition for your contributionsAbout the jobWe hold our leaders to high standards because we believe in their potential to drive meaningful change. In the Ontario Public Service, leadership means showing up with authenticity, acting with integrity, and having the courage to do what's right—even when it's hard.As a leader, you'll be expected to create a team culture that encourages innovation, supports collaboration, and champions inclusion. You'll help build a diverse, anti-racist, and accessible workplace where everyone feels safe, respected, and able to thrive.Leadership is about impact—and in this role, you'll have the opportunity to make a meaningful one. You will:Lead the planning, implementation, and evaluation of specialized hospital funding programs including Wait Times, Quality-Based Procedures (QBPs) and Diagnostic Imaging (MRI and CT).Oversee funding allocations and ensure accountability for specialized hospital services and programs.Build and maintain relationships with key stakeholders, including hospitals, clinicians, internal ministry partners, and external advisory bodies.Provide strategic advice and recommendations to senior leadership on program development, funding models, and implementation strategies.Drive continuous improvement, efficiency and transformational change in program delivery and operational processes.Lead a team through change with empathy, emotional intelligence, and a trust-building approach to leadership.Meet Your New TeamThis position reports to Kristin Taylor.The Provincial Programs Branch is led by Kristin Taylor, a seasoned leader with 17 years of experience in the Ministry of Health. As Director, she oversees a team of 50 staff across six units, managing a diverse portfolio ranging from HIV to Naloxone to Cancer to Newborn Screening to Bariatrics to Surgical Wait Times. In a fast paced and occasionally chaotic environment, Kristin brings a sense of calm as well as a sense of humour. Her leadership fosters high performing and collaborative teams who make positive contributions to the healthcare system every day. Managing $8B in healthcare funding with such a varied portfolio requires strong relationships and trust among the team and Kristin prides herself on the positive culture of her branch and the close relationships that are built within. Kristin brings a unique set of skills to the table to support her team. She is a problem solver and can cut through the noise to help find solutions. While she has significant institutional knowledge, she is not afraid to take new approaches and rethink the way things are done. Known for a transparent and authentic leadership style, Kristin fosters a team environment grounded in open communication, shared goals, and mutual respect - where egos are left at the door and collaboration thrives.The Provincial Programs Branch (PPB) provides oversight for a wide range of highly specialized or emerging clinical health services that require provincial leadership, governance, and coordination to meet the health care needs of Ontarians.The Volume-Based Acute Services (VBAS) unit manages a portfolio of hospital based provincial programs that are typically funded by procedure volume, including Hospital Wait Times, Quality-Based Procedures (QBPs) and MRI and CT imaging. The unit works closely with the Ontario Health agency along with a broad range of hospital leadership and clinical experts who provide the ministry with expert advice and guidance.Information SessionJoin us for an information session on Microsoft Teams on Friday, November 14th at 12:00 where you will have a chance to find out more about the job, the team and the Branch.Be sure you add this event to your calendar, so you don't miss out!Click here to join the meetingMeeting ID: 279 624 233 677Passcode: t9yx7kq7If you can't make it - no problem. Attendance at the session is optional and will have no impact on hiring decisions.What you bring to the teamLeadership Experience:Team and Change Management: Experience leading professional teams, fostering inclusive environments, and supporting staff through change.Compassionate and Empathetic Leadership: Lead with empathy, compassion, and a trust-building approach to support your team.Strategic Oversight: Skilled in setting direction and aligning team efforts with organizational priorities.Mentorship and Development: Committed to coaching and developing staff to achieve high performance and growth.Program and Policy Expertise:Program Design and Delivery: Experience developing, implementing, and evaluating complex health programs.Policy Development: Knowledge of health system policy frameworks and evidence-informed funding models.Compliance and Accountability: Understanding of legislative requirements and program accountability mechanisms.Planning and Project Management:Strategic Planning: Ability to establish objectives, manage resources, and drive operational efficiency.Project Management: Proven track record of leading initiatives from concept to execution.Continuous Improvement: Skilled in identifying opportunities for innovation and process enhancement.Communications and Relationship Management:Stakeholder Engagement: Build and maintain collaborative relationships with hospitals, clinicians, ministry partners, and external agencies.Consultation and Negotiation: Use effective communication and facilitation skills to build consensus, resolve issues, and support decision-making.Clear and Compelling Communication: Translate complex information into plain language for diverse audiences, including senior leadership.Emotional Intelligence: Communicate with empathy, listen actively, and foster trust through respectful and thoughtful interactions.Apply by: Friday, November 21, 2025 11:59 pm EST