Mandarin Speaking Customer Success Specialist (WFH)

🌟 We’re Hiring: Mandarin-Speaking Customer Service Representative 🌟📍 Location: Johor (Open to relocation tentatively by March 2026)💼 Job Type: Full-time | Industry: Customer Support / BPOAbout the RoleAre you passionate about helping others and delivering great service? We’re looking for Mandarin-speaking Customer Service Representatives to join our growing team at Teleperformance Malaysia!In this role, you’ll be the first point of contact for our customers — handling inquiries, solving problems, and ensuring every customer interaction is a positive experience.What You’ll Do✅ Handle customer inquiries via email, live chat, and phone calls✅ Provide accurate information and effective solutions✅ Document customer interactions and update records✅ Escalate complex cases to the appropriate teams✅ Collaborate with your team to meet service goals and KPIsWhat You’ll Bring✔️ Fluency in Mandarin (spoken & written) and good English communication✔️ Experience in customer service or call centers is an advantage — but fresh graduates are welcome!✔️ Excellent communication, multitasking, and problem-solving skills✔️ Willingness to work rotational shifts (including weekends/public holidays)✔️ Currently in Johor or open to relocatingWhat’s in It for You✨ Competitive salary & comprehensive benefits✨ Paid training and continuous career development✨ Supportive, diverse, and inclusive work culture✨ Opportunities for professional growth within a global organizationReady to take the next step in your career?🚀 Apply now and start your journey with Teleperformance Malaysia — where every interaction matters!#TeleperformanceMalaysia #CustomerService #MandarinJobs #JoinTP #WeAreTP #CareerGrowth