Field Services, Supervisor

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date:

08/25/2025We are seeking a Field Services Supervisor to join our Market Area (MA) Central Africa Field Services team for Metso Crushers, Grinding, Screening and Pumping technologies. Metso is a leading global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world. The MA Africa Field Services product group is responsible for developing and executing aftersales service opportunities on all Metso equipment enabling the sale of OEM spares and wears to our entire install base in Africa.

Our goal is to increase the reliability of our customer’s equipment by providing the best resources, best tools and best-in-class service practices for spot services, contractual and long term Life Cycle Services (LCS). In this position, you will report directly to the Head of Professional Services for Africa. This position is mainly located in Kitwe, Zambia. TEAM YOU BELONG TOThe Field Services Product Group (PG) is part of Professional Services alongside the Repairs PG, Retrofit and Upgrade Projects Delivery, Metso Training Academy, Life Cycle Services and Expert Services.

Field Services provide services from installation, commissioning, planned maintenance, equipment upgrades, shutdown services to breakdown repairs on Metso OEM and contender equipment. The Supervisor for Field Services (FS) will have a close working relationship with FS Global PG, MA Regional Sales heads, FS Technical Sales Support (TSS), FS Regional Managers and the FS Planning Support team. The FS supervisor should provide extensive product, technology and application knowledge within mining communition to find value added solutions.

The FS supervisor will work closely with the existing FS manager for Benefication and Dewatering in the region to expand the total solution offered to customers.

What You Will DoDevelop a sales plan with SAMS and Technical Sales Support engineers for Field Services for Crushers, Grinding, Pumps and ScreensVisit customers with SAMS to promote Field ServicesOptimize the end-customer pricing strategy for Tier 1 service deliveryClarify scope of workDevelop Proposals based on customer demandsIdentify and sourcing required resources, including personnel, tools and space for executionBuild and train a team of technicians, both permanent and subcontracted, to deliver on demandPlan and manage daily, monthly, and major schedules shutdowns, including master work schedules, parts, resources, tools, procedures in conjunction with the Planning departmentMake all necessary information available to the execution teams to successfully complete the planned scope of workExecute the scope of work in compliance with customer expectations and Metso technical and budgetary requirementsEnsure all reporting to customers and final costing and invoicing is doneManage all site communications with customerImplement and improve on Metso best practicesOptimise FSE resources & toolsMonitor market trends and customer feedback on service requirements and current competition servicesThe position involves up to 50% of travelIdentify & develop complex FS product opportunities in MA CEAF.

Responsible for value argumentation, value proposition and win-plan for FS casesEnsure fulfilment of all QEHS rules and regulations of Metso and CustomersWho You AreMatric (Grade 12) Ideally a BSc. or MSc. in Metallurgy, Process, Mechanical Engineering, or in a related field, alternatively must have a recognised trade certificate and minimum 15 years’ experience in mining and heavy industry servicesMinimum 7 years proven track record in Field Services execution, business development, exposure to technology and services for mining customersComprehensive product and application expertise, with a focus on solutions Exceptional service orientation with the autonomy to lead or collaborate within diverse teams.

Show a high level of communication and customer service skills Full working proficiency in English Have a strong focus on safety, built on transparent and open communication Have the ability to travel as required by Motor Vehicle or Commercial Flights up to 40% of time WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?Ability to deliver technical research reports, training, presentations as required with a high degree of professionalism Ability to work independently in a high-pressure environment High level communication skills Ability to work as part of a team and foster a team approach to customer service, while sharing market area service responsibilities with other Engineers and Technicians Ability to share responsibility in building long term customer relationship Reliable, ethical and professional What's In It For YouAn inspiring purpose - Enabling sustainable modern life.

Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them.

At Metso, you get to be part of transforming the industry and making a positive changeCompensation and rewards - Global incentive program tied to business and performance targetsHybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environmentA thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. GET IN TOUCHWant to rise above the possible with us?Go to our website www. metso. com, click on careers and start your applicationHow to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our peopleMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture.

All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland.

At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4. 9 billion. Metso is listed on the Nasdaq Helsinki. metso. com