Moderator & Page Monitoring Officer

Moderator & Page Monitoring Officer — Silicon Valley International SchoolLocation: New Administrative Capital, EgyptWe are Silicon Valley International SchoolA modern, tech-forward international school in the New Administrative Capital, SVIS blends global standards with Cairo’s momentum to deliver outstanding learning and a premium parent experience.Join our teamWe’re hiring a Moderator & Page Monitoring Officer to safeguard our online presence, engage families professionally, and ensure fast, accurate responses across our digital channels.What you will doMonitor and moderate comments, messages, reviews, and mentions across Facebook, Instagram, WhatsApp, and other platforms.Respond to inquiries promptly in English and Arabic, escalating admissions or sensitive cases to the right teams.Enforce community guidelines; handle spam/abuse, and support issue resolution and crisis protocols.Maintain response-time SLAs and daily/weekly logs of inquiries, sentiment, and FAQs.Coordinate with Admissions, PR/Marketing, and Academics on announcements and replies.Prepare simple analytics reports on engagement, common queries, and opportunities for content improvement.Maintain a knowledge base and canned responses; suggest improvements to workflows.What you bring1–3 years of experience in social media moderation/community management; experience in the education sector is a strong plus.Fluent English and Arabic; clear, respectful written tone and professional etiquette.Calm, solution-oriented approach; excellent judgment with sensitive conversations.Familiar with Meta Business Suite, WhatsApp Business, social listening tools, and basic spreadsheets.Organized, reliable, and comfortable working in shifts or extended hours during peak periods.What we offerCompetitive packageTransportation, social, and medical insurance.Professional development and growth as the school scales.Tuition fee discount for dependents.Apply nowEmail your CV to omniaelkholy@aucegypt.eduSubject: Moderator & Page Monitoring – SVISIn 3–5 lines, share how you improved response time or sentiment in a previous role and the tools you used.Be the trusted voice of SVIS online. Help every parent feel heard, quickly and professionally.