Multi-Unit General Manager

Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee multiple New York City locations (the average GM oversees two locations). This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!).The Multi-Unit General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience.JOB RESPONSIBILITIESCompletes store operational requirements by scheduling and assigning stations for employeesMaintains store staff by recruiting, selecting, orienting, and training employeesMaintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job resultsAchieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting laborUpholds excellent standard of customer serviceEnsures availability of merchandise and services by communicating with vendors; maintaining inventoriesMaintains a safe and clean environment for customers and employeesRolls out new menu items to team members and communicates these changes throughout the retail spaceProcesses weekly payroll in a timely and accurate mannerOrders and maintains uniform supply and successfully holds all employees to uniform standardAddresses all maintenance issuesJOB REQUIREMENTSNYC DOH Food handlers license required3+ years of experience in a food retail management role preferredPrior experience managing a team requiredExcellent communication and problem-solving skillsAbility to regularly lift 50 lbs or moreAbility to multitaskPERKS + BENEFITSEmployee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)Medical, Dental + Vision Insurance with 70% Employer Contribution401k with up to 4% Employer MatchCell Phone Reimbursement PlanPaid Time Off - 3 Weeks / 120 Hours TotalPaid Sick TimeYearly Performance Reviews