Multicategory Consumer Experience Sr. Specialist

Bratislava, SlovakiaWe’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We’re building PMI’s future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help.Are you a creative thinker with a passion for innovation? Join us and make a difference in the world of smoke-free products!Job ScopeSupport implementation and development of programs for consumer acquisition and retention (including loyalty program), with ongoing improvements based on evaluation.Collaborate on managing consumer journeys and segmentation across channels.Participate in setting up and improving the “recommended actions” strategy within the consumer journey.Collect and analyze feedback from the NPS system, propose improvements to CX.Cooperate with internal teams and external partnersSkillsUniversity degree in marketing, business, or a related field.3+ years of experience in omnichannel marketing / CX/ Loyalty ideally in FMCG, Telco, Banking or other direct to consumer segment.Experience with project collaboration.Analytical thinking, digital skills, basic knowledge of A-B testing, experience interpreting CX metrics.Fluent English.Good presentation and communication skillsWhat We Offer13th & 14th salaryExtra days offFlexible working timeSupplementary pension plan (III. pillar)Life & accident insuranceMultiSport CardEmployee Assistance ProgramOpportunities for career development & growthWork for a multinational company - certified Equal Salary & TopEmployeLegal gross salary for this position start from 2680€ / month17362