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No Experience English Live Chat - Surakarta Site

TP • Surakarta • onsite
Posted: 4 minutes ago
Customer Service mid

Job Description

Site:Surakarta - SOLO GRAND MALLRequirements :Fresh graduates welcome!High School grads with CS BPO experienceEnglish B2 minimumExcellent written EnglishCommunicativeWilling to work in 24/7 Shift including Weekend and Public Holiday (Permanent Night Shift)Willing to place in SurakartaResponsibility :Answering an Incoming chats and Respond to EmailHandle Customer Inquiries by ChatsProvide Customers about Product and Service InformationIdentify and Escalate Priority IssuesDocumenting All Information According to Standard Operating ProceduresComplete All Chat LogsUpdating customers profile into computerConduct customer surveys to ascertain level of customer serviceAble to quickly locate user problems and provide solution

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