Sr. Associate, Branch Service Manager

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Responsibilities To control and supervise all transactions process is accordant to the applicable procedures, policies and regulation, including KYC and AML To tightly supervise and examine all bank’s transactions and to review current processes to produce an effective and efficient work system To continuously maintain and improve customer service quality program To ensure customer complaint is recorded and managed as accordant to the procedures and to ensure escalation of the case to the respective Unit and resolve timely To ensure a good document archiving for all types of document To ensure the branch building (interior and exterior), security system and infrastructure are in good condition and ensure periodic maintenance To ensure all keys, combination-number, and visitor ID are correctly registered and safely kept To supervise and to provide guidance to the team member to improve performance (including coaching/training) and risk awareness To continuously reviewing current procedures and service quality for improvement To apply risk awareness among the team member & to control risk issue To ensure routine reports is to be delivered accurately and timely To conduct and documenting BCP activity excercise regularly in accodance with BIA & BCP Guidelines document To encourage open communication among the team member to create a favourable working environment To assist any task as assigned by the Supervisor to achieve Branch’ goalsRequirementsBachelor's degree or equivalent in a relevant fieldMinimum 5 years of experience in a back office operation role, preferably in the banking or financial services industryStrong leadership and people management skillsExcellent communication and interpersonal skillsProficient in data analysis and problem-solvingAbility to work under pressure and meet deadlinesCommitment to providing exceptional customer serviceApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Primary LocationIndonesiaJobCustomer ServiceScheduleRegularJob TypeFull-timeJob PostingNov 12, 2025, 9:00:00 AM