Officer - People Services

Job DescriptionTo articulate and implement on-boarding and off-boarding objective across the Group. Supervise the daily activities of the team including, but not limited to, effective delegation of assignments, providing support, counsel and necessary training as required to deliver on expectations.Strategic RESPONSIBILITIES Review and analyse monthly (Joiners & Leavers) reporting & dashboard Enhance and optimize existing processes and review its effectiveness Ensure SLA's in place for the existing processes Ensure that resources and infrastructure are adequate to support the flow of onboarding & offboarding program Provide inputs and be involved in the implementation of the MS365 HR Module Develop and standardise procedures and processes for Onboarding & Offboarding functions to ensure consistent customer satisfaction Create SLA document, workflows and pre-requisites in each area that involve Onboarding and Offboarding Implement Document Management System for data accessibility Welcome the new joiners with utmost customer service and act as the company's frontline by providing consultancy and assistance Ensure smooth, satisfactory & successful onboarding & offboarding experience Manage complaints in a diplomatic and professional manner; Identifying and resolving conflicts and issues.Operational Lead and drive the activities among the team and by assisting, supporting and helping them achieve and execute deliverable within expected timeframe Assign a mentor/buddy to assist the new hire in acclimating to the organization Monitor monthly turnover of new joiners and leavers Ensure cancellation of access, assets handover and EOS Payout is process within the timelines Manage onboarding and offboarding of sensitive and confidential recruits and leavers Work closely with the payroll team and ensure timely upload onto payroll system Develop a professional exit process - conduct interviews, gather and consolidate feedback and share with P&C Team for review and consideration Gathering, creating, tracking and maintaining documentation including project plans and status Create employee file (N2 & Grade H above) Manage all communications and transactions between candidate/employee and government relations team Request to Office Manga & IT workstations etc. Updating employee ID creation, profile setup and data management in system Standard benefits enrolment Salary setup for bank account information Introduction to AGI and workforce policies Cost center allocation as per BU costing structurePeople Management To educate, up-skill and empower team members to provide comprehensive, informative and engaging service and advice. Daily huddle with all the team member. Ensure high engagement of team members during transformation period. Serve as a mentor and coach for Onboarding & Offboarding Team. Weekly update and check up with the team. Encourage teamwork and establish relationship. Provide monthly engaging training for service improvement and development.Product/Process Improvement Contribute to developing and deploying processes and content changes. To develop two-way approach process to facilitate business needs and requirements. To optimise and enhance current practice. To design an online customer satisfaction survey to obtain employee feedback and highlight areas for service improvement. Digital transformation of onboarding and offboarding process onto the new HR Core system (plan in a year or two).QualificationsEducation & Certifications: Bachelor's degree in Human Resource Management, Business Administration, or a related degree.Knowledge & Skill Good communication and presentation skills. Professional and positive approach. Strong organisational ability. Ability to solve complex problems efficiently. Effective complaint management. Handling stressful issues and interfacing with all levels of the business customers in a courteous and professional manner. Demonstrate the ability to handle sensitive and confidential information. High level of understanding of system concepts from a functional and technical perspective.Experience 5 years of working experience as an HR Executive, HR Generalist, or a similar role in the HR department.