Online Panel Helpdesk with German (Panel Support mit Deutsch Kenntnissen)

Job DescriptionGlobal Service Center Media Measurement (GSC MM) is an operations department located in Sofia – a global centralized Hub working closely with all Media Measurement local and global teams, including Technology and Commercial. The department provides wide range of services, including data and systems quality control, panel helpdesk, data processing and delivery, data analytics, data science and automation.As an Online Panel Helpdesk Specialist, you will provide technical and administrative support to panelists, which can include anything from maintenance of our Facebook groups to supporting during the installation process of our application. The role is responsible for ensuring the proper administrative and technical setup of the panelists in our German online media research panel.Key Activities:Support (e-mail, telephone) for participants of a German online media research panelFirst level support for assistance with technical problemsCommunication interface between panelists and other internal/external support departmentsSupport during the installation of the mobile and desktop application (mainly via e-mail, but if needed via phone)Answer various panelist’s questions via ZendeskAct as a liaison between panel members and the organization, ensuring clear and timely communicationCollect, organize, and manage data or feedback from panel sessionsAddress any technical issues which arise from the feedbackSupport panelist data maintenance in specific software toolsSupport in optimization of data quality and internal workflowsSupport in maintenance of the panel social media groups (e.g. Facebook) Required skills and knowledge:Very good German language skills, both spoken and writtenGood English language skills, both spoken and writtenStrong ability to manage schedules, documents, and communicationsGood knowledge in MS Office (Excel, Word and PowerPoint)Technical affinity and ability to convey technical information effectivelyExperience with basic IT troubleshooting is considered as advantageExperience in support (telephone hotline) is considered as advantageExperience in social media moderation is considered as advantage We offer:Food vouchers of 120 BGN monthlyLife InsuranceAdditional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, Expenses for medications and medical productsAdditional paid leave of 3 days in case of no overdue leave days from previous yearFree access to LinkedIn Learning platformIn addition:A Hybrid model of working: part of the week you work from home (home office), a part from the officeWorking in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!Stable employment in a dynamic and international environment with an established position on the marketThe opportunity to gain a valuable experience and knowledge of FMCG on the country and international levelFriendly working environmentAdditional InformationAbout NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion