Bilingual HR Support Representative with German and English

Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.SutherlandUnlocking digital performance. Delivering measurable results.Job DescriptionYour Responsibilities:Respond promptly to HR-related inquiries via phone and email.Log and manage queries using internal ticketing systems.Provide information and clarification on HR policies, benefits, procedures, and more.Maintain high standards of service quality, professionalism, and confidentiality.Resolve queries effectively, taking ownership of individual performance metrics.QualificationsWhat You Bring:Fluency in German (B2 level or higher).Fluency in English (B2 level or higher).Strong attention to detail and excellent interpersonal communication skills.Solid problem-solving and decision-making abilities.Ability to handle sensitive and confidential information with discretion.Adaptability in a fast-paced, constantly evolving environment.Additional InformationWhat We Offer:Remote / home-office option with full equipment providedLong-term contract with job security21 paid vacation days per yearHealth and life insuranceTravel allowance and food vouchersFull-time, 8-hour day shiftsOngoing training and developmentFully digital onboarding with eSignature processes.24/7 Employee Assistance Program for psychological support.Access to exclusive deals via our Employee Discounts Portal.Attractive Referral Bonus Program.Recognition and Rewards Programs to celebrate your success.Multisport card for fitness and wellness.Ongoing learning and development opportunities through in-house training and certifications.Regular employee engagement and wellness events.Special gifts for life events such as childbirth or adoption.Opportunities to participate in CSR initiatives and team-building activities.Exposure to international business practices and global industry standards.