Polish Speaking Technical Support Specialist - Work In Sofia

Mercier Consultancy MD is searching for a dedicated Polish Speaking Technical Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals with a passion for technology and customer service, as you will assist our Polish-speaking clients in resolving technical issues related to our products and services. If you enjoy problem-solving and helping others, this position is the perfect fit for you!Key ResponsibilitiesProvide outstanding technical support to Polish-speaking customers through various channels, including phone, email, and chatDiagnose and troubleshoot technical problems effectively and efficientlyGuide customers step-by-step through their technical inquiries and provide clear instructionsDocument customer interactions and technical issues accurately in the CRM systemCollaborate with engineering and product teams to escalate complex problems and ensure timely resolutionsStay updated on product knowledge and enhancements to deliver accurate information to customersRequirementsFluency in Polish (oral and written) is essential; proficiency in English is beneficialPrevious experience in technical support or customer service is preferredStrong troubleshooting skills and a technical mindsetExcellent communication skills, capable of explaining technical concepts clearlyFamiliarity with CRM systems and technical support softwareAbility to work both independently and as part of a team in a dynamic environmentA passion for technology and a desire to assist customers in resolving their issuesBenefitsCompetitive SalaryMonthly Performance BonusMonthly Accommodation AllowanceFully Paid Relocation PackageFully Paid TrainingPrivate GymAnd Much More...