Customer Support Agent with Czech/Slovak (night shift)

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.Sofia Stars is growing tremendously, and we continue to conquer new countries!We're looking for a Czech/Slovak & English-speaking Customer Support Agent to join our team and contribute to the continued success of our products.📍 Please note: This is a full-time, office-based position that requires your full presence at our Sofia office. Remote or hybrid work arrangements are not available for this role.This job is for our Night Team and it is based on a 3:3 working basis (3 days in, 3 days off) with a shift pattern of 11PM - 9AM🛠️ Responsibilities:📨 Providing support in Czech/Slovak via email and live chat🔍 Processing with great attention to detail and content💡 Identifying clients' needs and proactively proposing solutions🤝 Focusing on customer expectations and satisfaction🧩 Working closely with our team to improve and establish essential processes🧾 Qualifications:🌐 Proficiency in Czech/Slovak and English, both written and spoken🚀 Proactive attitude with strong support or sales skills🗣️ Excellent communication and negotiation abilities🧠 Sharp attention to detail📞 Previous experience as a support agent is a plus🎯 Why Sofia Stars?📝 Official employment & full medical insurance (including in-patient, out-patient, maternity, dental, and annual check-ups)💰 Competitive salary and attractive bonus scheme🌍 Work in a dynamic international company🎂 Birthday celebration gift📈 Career and professional growth opportunities🏋️ Sportscard (Multisport) - partially covered + team-building activities☀️ Sunny, spacious office💍 Wedding gift👶 Gift for newborns🌴 20 working days of annual vacation, maternity leave support🍽️ Food vouchers, breakfast, fruits, and snacks in the officeReady to shine? Let’s make it real.