Operations Analyst

Trusting Social is an AI Fintech pioneer that's revolutionizing credit access in emerging markets. Our mission is "Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy." We've assessed over 1 billion consumers across four countries, and we're on a mission to provide 100 million credit lines using the power of AI and Big Data.How You'll Make An ImpactWe’re looking for two (2) proactive Operations Analysts to set up, run, and continuously improve our data operations.You’ll keep pipelines and portals reliable, ensure lead flows and enrichments are timely and accurate, and produce clear operational reporting so our telesales and product teams can move fast with confidence.You’ll work closely with analysts, engineers, and operators to identify issues early, address root causes, and elevate operational excellence.What You'll DoConfigure and maintain lead intake, routing, and enrichment flows.Own daily lead allocation/reallocation to meet SLAs.Run enrichment jobs and health checks; resolve anomalies quickly.Reconcile AGI product data (inputs, outputs, transactions) and close mismatches.Maintain the telesales portal (access, views, widgets, permissions).Ship daily/weekly ops dashboards; set alerts for freshness, volume, and error rates.Keep SOPs/runbooks current; drive RCA and prevention for data issues.Propose small process/tooling improvements to reduce manual work.What We're Looking For1-3 years in operations/data ops/business ops/RevOps or similar.Solid SQL (joins, windows, aggregations) and spreadsheets; one BI tool (Metabase/Power BI/Tableau/Looker).Basic ETL/ELT knowledge; able to read job logs and triage incidents.Meticulous, responsive, calm under pressure; strong ownership mindset.Clear written updates and concise documentation.Our Core ValuesExtreme Ownership: You keep operations green, escalate with solutions, and close the loop.Insight-Driven: Facts over opinions; your reports and guardrails are the source of truth.Audacity: You simplify messy workflows and aren’t afraid to rewire broken processes.Mindfulness: You design with users in mind and reduce cognitive load for your stakeholders.What Success Looks Like (90-180 Days)≥99% on-time lead allocation/enrichment.≤0.5% AGI reconciliation mismatch with documented RCA.Data-quality checks (null/duplicate/outlier) added to enrichment with alert thresholds.Live ops dashboards with guardrails and automated alerts.Growth path Master operations here and grow into Data Analyst (insights, experimentation, modeling) or Operations Engineering (automation & tooling).What We OfferJoin our vibrant team and enjoy:Competitive compensation, including 13th-month salary and performance bonuses.Comprehensive health care for you and your dependents.Generous leave policies and flexible work hours.Convenient District 1 office location (next to a future metro station).Onsite lunch with multiple options.Grab for work allowance and fully equipped workstations.Fun team-building activities, sponsored sports clubs, and Thursday happy hours.Unlimited free coffee, tea, snacks, and fruit.A chance to make a profound social impact by democratizing credit access in emerging markets.At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, we invite you to be part of our rockstar team!For more information about us, please visit our website: https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s