Operations Assistant

About Rapha Counseling Group: Rapha Counseling Group is a trauma-informed, mental health practice dedicated to fostering resilience and restoration for clients across Georgia, Florida, and South Carolina. We provide compassionate, evidence-based therapy in a highly professional environment and are dedicated to excellence. We are seeking a dependable and organized Operations Assistant to support daily administrative and client services within our growing practice.The Role: This is a part-time position that supports our clinical team, ensuring seamless client flow and financial integrity. You will manage the administrative lifecycle of the client, from intake to billing, allowing our clinicians to focus entirely on client care.Schedule:25-29 hours/week.Must be available during standard business hours with some flexibility.Office presence is required 3-4 days/week.Key Responsibilities:Assist with client scheduling, inquiries, and appointment management.Respond to phone calls and emails with professionalism and care.Support client onboarding, intake paperwork, and portal setup.Maintain accurate documentation and EHR records.Assist with claims support, payment processing, and file management.Provide general administrative support to the Operations Manager and Clinical Director.Coordinate with clinical staff for scheduling and communication needs.Support special projects and daily operational workflows as assigned.Benefits and CompensationCompetitive Pay: Hourly compensation commensurate with experience in medical/behavioral health billing and operations. Eligible for increase after satisfaction of 90-day new hire period.Hybrid role: Blend of on-site and remote work.Flexibility: Flexible schedule centered around practice needs.Collaborative Culture: Team dedicated to your growth and development with opportunities to attend professional workshops and/or trainings.Minimum Qualifications:High School Diploma or GED.Strong organization and attention to detail.Excellent written and verbal communication skills.Comfort with technology (email, scheduling platforms, EHRs a plus).Ability to handle confidential information responsibly.Reliable internet + equipment for remote work.Professional, compassionate attitude with clients and staff.Preferred Qualifications:Bilingual in English and Spanish (preferred).Experience in behavioral or medical office settings.Prior experience with client scheduling and customer service.Basic understanding of mental health practice operations.Familiarity with HIPAA-compliant technology.