Operations Engineer

You have a passion for technology and want to make the world a greener place?Join the forefront of energy transition with E.ON's Digital Technology organization, as part of our technology in-house consulting, Expert Services. As a professional services organization, we collaborate closely with our business units, providing pivotal services that accelerate E.ON's ambitious Digital Transformation strategy.If you have a passion for leading the green transition with digital innovation, become a playmaker in our energetic and diverse team of more than 500 Expert Services consultants.It’s on us to make new energy work!Your Role – meaningful & rewardingCollaborate actively as part of the Virtual Client product team and demonstrate your hands-on mentality through insightful feedback and participation.Drive operations of the remote Windows client solution by performing regular health checks, planning and executing monthly patching activities and being active in 3rd level support activities.Implement changes and fixes in context of Cloud-based client operations, incl. image, host pool and other Azure components management, balancing cost and value.Coordinate and collaborate closely with internal teams (e.g., Security, Networking, Architecture, Support, Managed Application Delivery) and external service providers to ensure frictionless operations and smooth service delivery.Provide 3rd level technical support for remote Windows client issues, including troubleshooting operating system, Azure hosting, and application-related problems in collaboration with Microsoft and other vendors if needed.Investigate and resolve complex incidents escalated from the 1st and 2nd level support teams.Contribute to knowledge base documentation and best practice guidelines for internal use, also prepare it for our AI knowledge base.Act as a subject matter expert for Virtual Client Services, providing guidance, consulting and best practices across the organization to diverse business units to help them overcome their challenges.Ensure compliance with organizational security policies and industry standards, while balancing security and usability.Your Profile – authentic & open-minded5+ years of experience in enterprise IT environments; ideally with Windows client services, Azure, AVD services and application management.Understanding of Microsoft Endpoint Management (Intune) to steer and collaborate with configuration teams.Understanding of Microsoft Windows 11, Active Directory, Azure & Entra ID and client configuration, incl. User Profile Management.Familiar with enterprise IT processes, including incident, change, and problem management (ITIL framework) as well as Agile and Scrum frameworks.Reliable Team player with an analytical mindset, focusing on root cause resolution and service improvement, working independently.Remote working and collaboration are no challenge.You are willing to travel from time to time – Meeting the team or with other stakeholders as required.Excellent communication skills in English (optional German) and with the ability to coordinate across teams and service providers.Our Benefits – smart & usefulEnjoy flexibility:A stable work environment that offers you the flexibility to have a personal and fulfilling work rhythm.Flexible benefits package – choose what suits you best, from gym memberships to holidays, meals, or shopping vouchers.Recharge your battery:25 vacation days to help you maintain a healthy work-life balance.Private medical insurance to support your well-being.Advance your development:Access to internal learning programs and online learning platforms to grow your skills and career.This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.