Operations Intern

About Code Mantra:Code Mantra is a leading education technology company specializing in providing innovative and engaging extracurricular classes such as Coding, Robotics, Math, entrepreneurship, and public speaking for children aged 5 to 18. Our mission is to empower young minds and prepare them for the future by bridging the gap between traditional education and essential 21st-century skills.Job Title: Operations InternLocation: Remote (Candidates must be based in Nepal)Duration: 3 Months (full-time conversion opportunity based on performance)About the Role:We are looking for a proactive and detail-oriented Operations Intern to support our academic and customer-facing processes. This role involves coordinating with students, parents, and teachers, ensuring smooth operations, and contributing to continuous improvements in support and engagement.Key Responsibilities:Collect and document feedback from parents, students, and teachers.Share student progress reports and certifications within defined timelines.Respond to customer inquiries via phone calls.Follow up with inactive students and identify at-risk students (low attendance/engagement).Measure and calculate Customer Satisfaction Rate (CSAT) and prepare regular reports.Contribute to the improvement of FAQs, knowledge base, and support documentation.Provide process feedback to enhance customer support and overall user experience.Coordinate with internal teams to ensure quick and effective issue resolution.Required Skills & QualificationsStrong communication skills (verbal and written).Based in Nepal with the ability to work remotely.Ability to multitask and manage timelines effectively.Good analytical and problem-solving skills. Proficiency in MS Excel/Google Sheets for reporting.Positive attitude, adaptability, and eagerness to learn.Must be available to work in the US Time Zone 6 days a week.Stipend: A monthly stipend between NPR 5000 - 10000 will be provided.