Operations Manager

Operations Manager (Mozambique) Our client is seeking to appoint an Operations Manager - Mozambique to oversee the day‑to‑day operations of the organization under the direction of the Regional Managing Director - Africa. The successful candidate will ensure the company's success and growth in Mozambique, monitor security conditions, and make appropriate recommendations. This role requires a Mozambican national or resident, fluent in Portuguese and English, with strong knowledge of local compliance requirements and the ability to manage operations with minimal supervision. Key ResponsibilitiesStrategic Implementation: Design and implement effective business strategies and procedures.Goal Setting: Establish comprehensive performance and growth goals.Customer Engagement: Convert inquiries into orders and enhance customer satisfaction through improved support processes.Project Management: Oversee existing and future projects, ensuring successful execution.Team Leadership: Supervise staff across various departments, managing daily operations and delegation.Budget Management: Manage operational budgets to promote profitability and sustainability.Company Culture: Ensure policies that align with the company's culture and vision are implemented.Operational Oversight: Monitor daily operations and staff performance across all departments (IT, Marketing, Sales, Finance).Performance Evaluation: Analyse and interpret performance data and metrics to evaluate effectiveness.Reporting: Prepare and submit reports and feedback to the Managing Director on key issues.Fundraising Support: Assist the RMD in fundraising ventures whenever needed.Expansion Participation: Engage in expansion activities including investments, acquisitions, and partnerships.Vendor Management: Manage relationships with partners and vendors.Travel: Be prepared to travel locally and regionally within Africa.AuthorityEngage with partners and vendors.Execute ongoing projects.Manage daily operations effectively.Amend operational plans as necessary.Communicate with customers regarding their needs and inquiries.Requirements Qualifications & ExperienceMinimum 10 years' experience in the security field, with at least 3 years in an Operations Manager role.Experience in a high‑risk corporate environment; knowledge of control risk environments advantageous.Strong understanding of Mozambican compliance, local market, and industry requirements.Proven ability to manage operations with minimal supervision.Prior experience in oil & gas, mining, and corporate sectors (including embassies) is highly advantageous. Skills & CompetenciesLanguage Proficiency: Fluent in Portuguese (required) and English (required).Strong business acumen across supply chain, finance, customer service, and HR.Excellent interpersonal and communication skills, able to interact effectively at all organizational levels.Analytical skills with proficiency in data analysis and performance/operation metrics.Technical proficiency in MS Office applications.Strong critical thinking and problem‑solving abilities.Collaborative team player with good time‑management skills.Additional RequirementsCandidate must be a Mozambican national or resident.Willingness to travel locally and regionally within Africa.