Operations Manager

The RoleAs an Operations Manager, you will report to the Director of a Boutique Wills & Estates Practice. Duties include -Work flow management for the administration teamMaking sure Safe Custody facility is maintained properlyLeave roster & work flow & recordingWork flow for the lawyer's initial appointmentsLiaison with suppliers and negotiating arrangementsSpot checking for quality controlLeases, licensing, practising certificates and insurancesRegional visit program rosteringRecruitment (of non-lawyer team members)RetentionPerformance and Salary ReviewsLawyer budget meetings (fortnightly)Lawyer bonus communication, calculation, monitoringKPI managementTraining & developmentTeam buildingOn boarding/off boardingDeveloping checklists & keeping HR manual updatedAttending lawyer weekly meetings & implementing key outcomesBehaviour monitoring & disciplinary issues (including performance management if required)Meetings with senior management to discuss key trends (fortnightly)Liaison with IT providerClient & Safe Custody client complaintsMonitor and assist with obtaining Google reviewsEncourage and coordinate lawyers contribution of articles on social media platforms; and Firm's websiteLinkedIn/Facebook postsWebsite updates (liaison with our web developer)Referral reportsAssisting with preparation of marketing material (PowerPoint, brochures etc…)Assistance with implementation of bigger projects that happen from time to time.Creating and updating forms / templates / documents under supervisionLiaise with Divisional Head, General Manager and Finance Manager around compliance issuesThis position is either 4 or 5 days a week. They are also flexible with hours. Your experience You will need to have a minimum of 4 years Operations Management or Practice Management experience. Law Firm experience or professional services experience is also essential.The Law Firm / Salary Boutique specialist law firm based at Toowong. Great procedures and systems. Total staff of 24. Professional and corporate environment. Salary between $120,000 - $150,000 plus Super, dependent upon experience. They also offer a performance bonus. Apply Please click on the 'Apply for this job' button or email april.odempsey@empiregroup.com.au direct. Alternatively, for a confidential discussion regarding this role or to explore other career opportunities, please contact: April O'Dempsey Ref No: AOD29211 Email: april.odempsey@empiregroup.com.au Phone: (07) 3231 1203 Applicants must have full working rights in Australia (citizenship or permanent residency).April O'Dempsey is a Partner - Legal Support Recruiter at empire group legal eagles. She has over 20 years' experience in the recruitment industry and has a great understanding of the industry from her own experience in the legal sector supporting small, medium and large law firms. She is dedicated to recruiting the right person for the right firm and gets great satisfaction from assisting staff to develop their career.If this role isn't what you are looking for, reach out directly to learn about the other opportunities she can assist you with!