Operations Manager

Company OverviewIn Kalinto Resort, we believe hospitality is more than service — it’s the art of creating meaningful, lasting experiences. Nestled in the heart of Zambales, Kalinto is proud to contribute to the region’s growing tourism landscape through mindful hospitality, genuine guest care, and environmentally conscious operations.About the RoleWe are looking for a Resort Operations Manager to lead our on-site team in Botolan, Zambales. We are seeking a candidate who thrives in a dynamic start-up environment and demonstrates strong adaptability and flexibility.This role ensures that every touchpoint — from guest experience and F&B to facilities and day-to-day operations — reflects our commitment to quality, consistency, and care. The ideal candidate combines operational expertise with modern hospitality tools, using both leadership and technology to enhance guest satisfaction and team performance.QualificationsBachelor’s degree or higher in Hospitality, Business Administration, or a related fieldAt least 5 years of experience in the hospitality or tourism industry, with 3 years in a managerial capacityProven track record in resort operations, F&B, administration, and customer serviceStrong background in Property Management Systems (PMS) and Customer Relationship Management (CRM) solutions — with the ability to: . Oversee reservations, revenue, and front office operations through PMS platforms . Use CRM systems to track guest preferences, strengthen loyalty, and personalize experiences . Interpret operational data to improve performance and streamline communication across departmentsExcellent communication, organization, and leadership skillsStrong problem-solving and conflict-resolution abilitiesPassionate about sustainability and responsible tourism practicesExperience in a start-up environment is highly preferredFluent in English and Filipino (additional languages are a plus)If you’re a hands-on leader who finds fulfillment in creating seamless guest journeys and empowering teams to deliver their best, we’d love to connect with you.