Operations Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.Job DescriptionPortico are currently on the lookout for a people-focused and charismatic leader, to join our team in a brand-new position as Dublin-based Sales Operations Manager.The Operations Manager will have two main areas to cover in their role, Operational and Business Development.From an operational perspective they will monitor and provide input to our service level agreements, ensuring that they are managed and achieved across their teams. They will provide leadership and guidance to all their direct reports, ensuring an exceptionally hight standard of service is consistently delivered by their team members, as well overseeing their wellbeing and development. They will also be the main contact for our clients, creating and cultivating an excellent working relationship with our key stakeholders.In terms of the successful candidate’s responsibilities to business development, they will proactively present Portico to the market across Ireland, pursuing opportunities for future growth and working closely with the Portico and BaxterStorey Ireland sales teams to assertively grow the business. This will be done through seeking sales leads and participation during tenders, presentations and site show arounds, showcasing the value we provide.You will use the BaxterStorey Ireland Support Office in Dublin as a base camp, working in a hot desk environment. Whilst this role is Dublin based, it is expected that the role will require travel across Ireland and to the UK for wider business events and meetings.This role is highly visible, and you are always an ambassador for the business, spending at least 60% of your time on site in client locations or the support office.Package and benefits include:Competitive SalaryCar allowance or electric carBonusPension with employer contribution28 days annual leave Single private medical coverOngoing training and development with access to company academiesAccess to Perkbox, our benefits app providing access to high street discounts and benefitsQualificationsPeople/ Interpersonal Skills:Charismatic Leadership skills with the ability to engender trust, engage at all levels and model the wayAble to create and cultivate meaningful inter-personal relationships and participate naturally and willingly with othersInfluencing and motivational skills are criticalStrategic expertise and commercial visionStrong decision maker able to remain thoughtful and objective as well as respond quickly to external eventsAble to set a compelling vision and develop stretching objectives for self and others, as well as monitor progress and inspire others to achieve resultsExperience:A proven track record of successfully managing multi-site operations and multiple clients. A proven track record of successfully leading & managing managersExperience of managing service level agreements and key performance indicators. Experience of leading a department or business function. Experience of data analysis and interpreting and presenting data in a business environment including proposals. A proven track record of successfully presenting management information and being able to collate and report statistics for performance measurement. Some experience in a catering environment is desirable. Knowledge:Up to date with current technology developments and social media tools eg iPad, Apps, twitter etc. Meeting room booking system and visitor management (i.e. Condeco). Switchboard, screen based (i.e. Cisco Arc.) Call Logger (i.e. proteus). Microsoft office, particularly word, excel and PowerPoint to at least intermediate level. Strong working knowledge of key employment legislation in grievance, disciplinary, managing attendance, and recruitmentStrong working knowledge of Health & Safety processes and the implementation of theseAdditional InformationWhat's in it for you?Excellent holiday allowancePension contributions,Life insuranceEnhanced annual leaveRecommend a Friend Bonus SchemeThank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.