Operations Officer

Are you passionate about operational excellence and customer satisfaction? Then this position is for you.As an Operations Officer, you will be responsible for day-to-day operational control and supporting internal and external stakeholders within our ecosystem:Build side:Provide ad-hoc support on operational and transversal projectsContribute to reporting, documentation, and process improvementsSupport teams by ensuring clear communication and workflow alignmentAssist with data analysis and preparation of follow-up materialsParticipate in continuous improvement initiatives to optimize operationsRun side:Ensure day-to-day operational support and controlAct as the point of contact for internal and external clientsManage incidents and operational issues, ensuring timely resolutionGuarantee business continuity and customer satisfactionPrepare and maintain operational reportsThis is your backgroundYou have at least 2 years of experience in an operational, administrative, or support role. You enjoy helping people, solving problems, and improving processes. You are looking for a role where communication, structure, and ownership matter.This is your expertise:Strong proficiency in MS Office (Excel, Word, PowerPoint)Comfortable working with various IT tools and business applicationsPreferably: interest in finance and banking productsStrong written and spoken communication in Dutch, French, and EnglishThis is how you work as part of a team:Strong communicator, diplomatic, and customer-orientedIndependent, structured, and reliableStress-resistant and adaptableProblem-solver with strong attention to detailQuality-minded and preciseThis is our commitmentAt Consort Group, you are an expert who we support so that every assignment becomes a step that counts.Attentive and human onboardingA truly hands-on management styleContinuous training opportunitiesConcrete commitments: inclusion, equality, solidarityThe Move Up x United Heroes program to get moving and breatheA comprehensive HR packageA culture of feedback and meaningful projectsGood to knowLocation: Brussels (50% on site / 50% remote)Contract: Permanent/FreelanceSalary/Rate: Based on experienceJob category: Operational Support