Operations Support Director

Lead excellence and growth in aftersales and dealer network performance for 3 leading brandsYour tasks and responsibilitiesDefine and execute the aftersales and dealer support strategy, ensuring strong network performance, customer satisfaction, and business profitability.Oversee all operations support functions, including technical assistance, warranty, field support, network development, training, and facilities.Drive continuous improvement in service quality, cost efficiency, and dealer capability across the network.Lead initiatives to enhance customer retention, lifecycle value, and aftersales revenue growth.Represent Inchcape Belux in all technical and aftersales discussions with OEM and external partners.Develop a comprehensive training roadmap to build dealer and internal competencies in technical and commercial areas.Lead and coach a team of functional heads, report directly to the Managing Director, and act as a key member of the Belux Executive CommitteeJob requirementsMaster’s degree or equivalent experience in engineering, business administration, or a related field.Minimum 10 years’ experience in senior automotive management, preferably in aftersales, technical, or dealer operations.Strong knowledge of dealer performance management, warranty, and network development.Excellent stakeholder management and communication skills in Dutch, French, and English.Financially savvy, digitally minded, and skilled at driving operational excellence through change and collaboration.What do we offer?A leadership role at a leading global automotive distributorThe opportunity to shape the aftersales and dealer support strategyDirect impact on Inchcape’s growth, customer experience, and operational transformation.A high-visibility position with autonomy, strategic influence, and future career potential within the group.