OUR CLIENT ISA Berlin-based tech company specializing in the visualization and optimization of internet traffic. With its SaaS solutions, it helps internet providers and content platforms worldwide manage and visualize their data traffic more efficiently. The company brings together an international team with a start-up character and a strong commitment to quality and transparency. LOCATIONBerlin (hybrid possible) – on-site every 3 weeks for 3–4 daysTECH STACKGitLab Service Desk · Bash · SQL · ClickHouse · GitLab CI/CDSALARY45. 000€ – €55.
000€LANGUAGESEnglish C2German is an advantage but not requiredTYPE OF EMPLOYMENTPermanent position, full-timeYOUR TASKSHandle 1st line support for customer inquiries and analyze technical issuesClassify, document, and resolve support cases or forward them to the specialist teamManage tickets in the GitLab Service DeskSupport customer webinars and training sessionsMaintain technical documentation, FAQs, and checklistsTECHNICAL SKILLSYou’ll work within the GitLab ecosystem, analyze simple scripts (e. g. , Bash), and ideally have a basic technical understanding of SQL-based data queries and internet infrastructure. Experience with monitoring or analytics tools such as ClickHouse is a plus, but not required.
YOUR PROFILEExperience in technical support (1st or 2nd level)Confident handling of ticket systems (ideally GitLab Service Desk)Basic technical understanding and quick comprehensionStrong communication skills and customer-oriented – even with complex technical topicsInterest in learning about internet traffic, network topologies, or peeringBonus: basic knowledge of scripting languages or monitoringWHAT'S OFFEREDFlexible working hours & hybrid work optionsPersonalized training & personal development opportunitiesHealth initiatives: including check-ups & vaccination offersSubsidy for company pension plansVirtual stock options programGermany ticket & JobRad leasingDiscounts with partner companiesInternational team & relaxed work atmosphere
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