Partner Onboarding Specialist

Who we are:ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. The company is an online remittance service provider for customers in the UK, Canada, Australia, and the European Union, including Switzerland. The company is a parent company in a group of companies with a diversified portfolio, including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.ACE Money Transfer is looking to hire a Partner Onboarding Specialist.Job Summary:The Partner Onboarding Specialist will play a crucial role in the onboarding of the company’s strategic send-side partners, which could include Banks and Payment Processors. The Onboarding Specialist’s main role will be to take our partners through our internal onboarding process and ensure a smooth and efficient onboarding overall for our various international entities. This role focuses on rapid growth and onboarding of partners and will maximize the company’s ability to be agile within the field of work.The PO Specialist will take ownership of complex onboarding cases, set execution standards, and ensure partners experience a seamless, timely, and compliant activation journey. This role requires strong judgement, cross-functional coordination, and the ability to pre-empt challenges while driving quality and consistency across the team. Your presence, domain understanding, and operational discipline will be critical in enabling ACE to scale efficiently and maintain best-in-class onboarding delivery.Key Responsibilities:2. Documentation & Compliance3. Communication & Stakeholder Collaboration4. Process Improvement & ReportingQualifications: Partner Onboarding ManagementServe as the primary point of contact to guide various partners' onboarding processManage timelines to achieve timely activation of new partners across international entitiesQuickly address any onboarding issues, liaising with internal teams to ensure a seamless experienceCollect and verify all required documentation for partner onboardingConduct thorough due diligence to ensure partners meet compliance standards across jurisdictions. Liaise with internal departments that require due diligence information. Maintain up-to-date knowledge of compliance requirements, ensuring all onboarding activities meet regulatory standardsKeep partners and internal stakeholders informed of onboarding status and key milestonesWork closely with compliance, finance, and operations teams to facilitate smooth onboardingSet clear expectations with partners regarding onboarding timelines and requirementsContinuously assess and improve onboarding processes for efficiency and scalabilityMonitor key performance indicators related to onboarding speed, accuracy, and partner satisfactionUse feedback and data to recommend enhancements to the onboarding process to better support growth. BBA, MBA, IR, Engineering, Finance, or related field.ACE Money Transfer profile: https://acemoneytransfer.com/company-profilePowered by JazzHR3M9eV0yOqK