Patient Experience Manager-AHS-Patient Experience

Job DescriptionLead and manage daily operations of the Patient Experience Department, ensuring efficiency and excellence in service delivery.Oversee the development and implementation of patient experience initiatives, policies, and improvement programs.Collaborate with leadership to design and monitor the patient surveys, feedback and internal performance dashboards.Provide coaching, guidance, and performance management for Patient Experience Department staff across multiple facilities.Manage patient feedback and complaint-handling processes, ensuring timely and empathetic resolution.Analyze feedback trends and reports to identify improvement opportunities and make data-driven recommendations.Foster collaboration with internal departments to maintain high standards of patient communication, comfort, and satisfaction.Contribute to departmental planning, budgeting, and KPI setting in alignment with organizational goals. ResponsibilitiesDemonstrated experience in service improvement, quality, or patient experience management.Excellent communication, stakeholder-management, and conflict-resolution skills.Ability to translate complex insights into clear, actionable strategies.Strong organizational and multitasking abilities with attention to detail.Knowledge of analytical, statistical, and data-driven decision-making skills (Excel, Power BI, or similar tools) is preferred Proven leadership in managing multidisciplinary teams in a healthcare or service excellence setting.QualificationsBachelor’s degree in business administration, Healthcare Management, or a related field (Masters preferred).7–8 years of progressive experience in a similar leadership role, with at least 3 years in patient experience or customer service management.Proficiency in Microsoft OfficeFluency in both English i& Arabic is required