Patient Support Administrator

Location: Harley Street, LondonAre you passionate about providing compassionate, high-quality support to patients navigating their fertility journey? Join our dedicated team as a Patient Support Administrator and play a vital role in ensuring a smooth, personalised experience for every individual we care for. In this varied and rewarding role, you’ll work closely with our Patient Care Coordinators to deliver outstanding administrative and patient-facing support. From managing daily admin tasks to preparing patient files and assisting during critical stages of treatment, you’ll help ensure every touchpoint is handled with clarity, sensitivity, and precision. About: JD Healthcare is one of the UK’s leading private healthcare companies, within the fertility sector. Our three businesses (London Women’s Clinic, London Egg Bank and London Sperm Bank) have helped thousands of people start families over the years and we are committed to providing the highest standard of care to our patients. We are looking to continue to expand at a significant pace in the coming years and are seeking talented individuals who have the ability to be innovative and adapt.What you'll do: Support and cover for Patient Care Coordinators during busy periods or absenceManage patient communications, post-consultation follow-ups, and key journey checkpointsMaintain accurate records, compliance, and documentationLiaise confidently with internal teams to ensure seamless patient careUse patient feedback to continually enhance the experience we offerWhat you’ll bring: Strong administrative and organisational skillsExcellent communication and empathyAbility to work across multiple systems (Microsoft Office, Salesforce, IDEAS, etc.)Understanding of confidentiality, data protection (GDPR), and fertility clinic regulationsA passion for exceptional service and personalised careWhy join us? Be part of a forward-thinking, patient-first clinic where your contribution truly matters. We offer a supportive team environment, ongoing development, and the opportunity to make a real impact in people’s lives.