Payment Recovery Executive

Job Summary:Responsible for planning and executing recovery strategies, following up with customers for pending payments, and preparing regular reports on collection status and performance.Key Responsibilities:Develop and implement daily, weekly, and monthly collection plans in coordination with the recovery team.Contact and follow up with customers via phone, email, and official letters to ensure timely payment of outstanding invoices.Negotiate payment arrangements with customers, when necessary, while maintaining a professional and customer-focused approach.Track and record all interactions and collection activities in the internal system or CRM.Maintain accurate records of payment collections, pending dues, and customer commitments.Prepare and present daily, weekly, and monthly collection reports, including recovery performance metrics and aging analysis.Collaborate with internal teams such as Sales, Finance, and Customer Service to resolve disputes or issues affecting payment.Escalate complex or long-overdue cases to senior management or legal teams as needed.Ensure adherence to company policies and compliance regulations during all recovery activities.Requirements:Bachelor's degree in business administration, finance, accounting, or a related field (preferred).Previous experience in payment recovery, collections, or accounts receivable management, preferably within a trading or retail environment.Strong communication and negotiation skills, with the ability to engage with customers effectively over the phone.Proficiency in using CRM software and other relevant business tools for order processing and customer relationship management.Attention to detail and ability to analyze financial data accurately.Knowledge of trading industry practices and accounting principles is desirable.Ability to multitask and prioritize tasks in a dynamic work environment.Proficiency in Excel skill. Interested candidates are requested to send their updated CV to: hr@sarawagigroup.com(Only shortlisted candidates will be contacted.)