Payments Business Analyst

Job Description We are seeking a detail-oriented and proactive Business Analyst to join our Payments team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about driving excellence. You will play a key role in supporting initiatives that enhance our payments capabilities, improve client experiences, and streamline internal processes. Key Responsibilities Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Leads change management of varying scope and type; tasks typically focused on execution and sustainment activities. Competes internal and regulatory reporting. Acts as the day-to-day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions. Gathers basic market research and competitive intelligence, including pricing, from publicly available information. Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals. Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle. Develops, implements, and monitors key metrics and action plans to optimize financial performance.Continuously improves processes to identify issues and deliver optimal customer experience. Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute. Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality. Analyze data to identify trends, patterns, and opportunities for improvement. Collaborate with stakeholders to create process maps, workflows, and documentation to support business requirements and operational changes. Monitor KPIs and performance metrics to evaluate the success of initiatives for senior leadership. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed.Qualifications Bachelor’s degree in Business, Economics, Information Systems, or a related field. 3+ years of experience in banking, cash management, payments, business analysis or a related role. Strong analytical, reporting and problem-solving skills. Familiarity with ISO 20022 and file formats. Proficiency in Excel and other data analysis tools. Excellent communication, stakeholder management, and presentation skills. Ability to work independently and manage multiple priorities. Working knowledge of retail and business banking environmental awareness / understanding. Technical proficiency gained through education and/or business experience.