Player Support Analyst III

IDR is seeking a Player Support Analyst III to join one of our top clients in Los Angeles, CA. This role is pivotal in enhancing the player experience by ensuring a safe and healthy gaming environment. As a key member of the Trust & Safety team, you will be instrumental in developing and scaling support models, processing appeals, and investigating reports. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!Position Overview/Responsibilities for the Player Support Analyst III:Develop and implement strategies for the Trust & Safety Support Model, collaborating with various stakeholders to bring this vision to life.Enhance and scale Trust & Safety operational workflows through process development, workflow optimization, and automation.Define and achieve operational-level objectives and service levels to ensure excellence in the player journey.Oversee the configuration and maintenance of Trust & Safety support tools, including Knowledge Management Tools and Support CRMs.Manage sensitive ticket operations, ensuring timely responses and identifying trends and gaps.Required Skills for Player Support Analyst III:Over 5 years of experience in Trust & Safety global operations management.Proficiency in working with Third Party Tech in an operations setting.Strong knowledge of customer support tools and functions.Excellent communication and critical thinking skills.Proven ability to solve complex challenges and thrive in dynamic environments.What's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented cultureWhy IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row