Player Support Specialist - Polish and English - Paid Relocation to Sofia

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Player Support Specialist fluent in both Polish and English. This role comes with a paid relocation to the vibrant city of Sofia, Bulgaria. Ideal candidates are those who have a passion for gaming and a commitment to providing exceptional support to players. In this pivotal role, you will assist players from diverse backgrounds, addressing their inquiries and ensuring a premium gaming experience.Key ResponsibilitiesProvide top-notch player support in Polish via emailAssist players with inquiries related to game features, technical challenges, and account managementResolve player concerns efficiently to enhance overall satisfaction and player retentionDocument player interactions effectively to inform service improvements and best practicesCollaborate with other teams to relay valuable player insights and contribute to community buildingStay up-to-date with game developments and industry trends to ensure knowledgeable supportRequirementsFluency in both Polish and English (oral and written) is requiredPrevious experience in customer support or player support roles is desirableStrong understanding of gaming culture and familiarity with popular game titles is beneficialExceptional communication and interpersonal skills with a focus on customer serviceAbility to troubleshoot technical issues and offer effective solutionsStrong organizational skills and ability to manage multiple inquiries simultaneouslyWillingness to relocate to Sofia, Bulgaria, with accommodation and relocation support providedBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusMonthly Accommodation BonusFully Paid TrainingHealth InsuranceAnd Much More ..