Portfolio Account Manager

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.What’s in store for you:You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.A word from the team:You’ll be solving challenges for high-potential clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.Are you passionate about account management and eager to dive deep into analyzing customer needs, behaviors and potential? We have an exciting opportunity for you! As a Portfolio Account Manager at Decodo, you will be the first fully dedicated key point of commercial contact for our clients, handling operational and commercial queries. You will also play a pivotal role in identifying business growth opportunities, building long-standing relationships with B2B clients and collaborating with cross-functional teams to drive customer satisfaction and success.Your day-to-day:Engage in daily communication with a wide array of clients to ensure maximization of their business valueIdentify and utilize upsell and cross-sell opportunities within a designated customer portfolioActively manage customer renewals, red accounts and billing processesCollaborate closely with the Customer Support team to address and resolve technical issues, ensuring timely follow-ups with customersTrack, monitor and report operational revenue metrics. Collaborate with various internal teams to ensure seamless communication on customer-related issues and concernsSupport the team by collecting, analyzing and interpreting data to monitor and drive revenue & customer satisfaction growth metricsYour skills & experience:At least 2 years of experience in customer engagement (i.e. Sales or Customer Service) with a demonstrated ability to deliver positive results for clientsAbility to deliver positive results for customers by understanding business/personal needs and building strong relationshipsAbility to identify account expansion opportunitiesBeing a customer advocate - strong internal communicationExcellence in written and verbal EnglishObjection handling and proactive mindsetProficient in MS Office SuiteNice to have:Experience with Salesforce, Jira, PowerBI, MixMax systemsExperience with billing proceduresExperience with data analyticsSalary:Gross salary: 1990 - 3000 EUR/month. Keep in mind that we are open to discussing a different salary based on your skills and experienceTo support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.Up for the challenge? Let’s talk! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.