Process Trainer

Job Description:Roles and responsibilities include:• Develop a schedule to assess training needs• Conduct training through new materials• Consult with other trainers, managers, and leadership• Track and compile collected data• Conceptualize training materials based on data and research• Communicate training needs and online resources• Create training strategies, initiatives, and materials, Test and review created materials• Maintain a database of all training materials• Review employee performance and learning• Candidates with prior Training Experience in chat handling process would be preferredKey Deliverables (KRA/Measure): • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software• Experience with technologies and best practices for instructional manuals and teaching platforms• Good interpersonal skills and communication with all levels of management• Able to multitask, prioritize, and manage time efficiently• Leadership, team building, and management skills• Deliver New Hire Training Batches• Conduct Refresher Trainings/cross trainings per requirements• Develop Content for various trainings• Liaison with different functions to drive business objectives• Calibrations within the team and with the quality team• Maintain various training data and prepare reports • Conduct PKT's for associates on the floor • Conduct TNI/TNA to understand process requirements and roll out action plans• Consult with TL's/peers & RM to identify and drive process improvement initiativesWork Experience Minimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related positionLanguage & Communication • Develop a schedule to assess training needs• Conduct training through new materials• Should have good communication skills in English