Product Manager – Acute, Chronic & Aged Care

Job Description:Join St Vincent’s Virtual & Home (SVVH) and shape the future of connected care in Australia.Impact that matters: Lead products that improve independence, dignity and care for ageing Australians — designing solutions that change real lives.Build something from the ground up: Be part of a division operating with a start-up mindset within a national health ecosystem — agile, innovative and bold.Career growth & visibility: Work closely with senior executives, influence strategy, and have your work seen, valued and accelerated across the organisation.Serve Something GreaterAt St Vincent’s Health Australia (SVHA), our mission is simple yet bold:Every person, whoever and wherever they are, deserves excellent and compassionate care.As Australia’s largest not-for-profit Catholic health and aged care network, our 30,000+ employees are united by a shared commitment to compassion, justice, integrity and excellence. Through St Vincent’s Virtual & Home (SVVH), we are building a more connected, equitable, digitally enabled health and aged care system — delivering care to people in their homes, communities, and beyond hospital walls.About The OpportunityAbout the RolesWe have three exciting opportunities for experienced Product Managers to join our team and lead the development of digital health solutions across key care settings:Product Manager – Acute Care Drive product strategy and delivery for acute care environments, ensuring seamless integration and enhanced patient experiences.Product Manager – Chronic Care Lead initiatives that support long-term condition management, empowering patients and clinicians with effective digital tools.Product Manager – Aged Care Design and deliver solutions tailored to aged care, focusing on accessibility, safety, and quality of life.Reporting to the General Manager, in this pivotal role, you will:Own the end-to-end product lifecycle, from opportunity assessment and business case development through to launch and optimisation.Ensure product design is human-centred, scalable, digitally enabled, and aligned to aged care quality and regulatory requirements.Lead market research, analyse patient and consumer insights, and ensure our products are equitable, culturally safe, and responsive to community needs.Partner with clinical, commercial, technology and marketing teams to drive growth, engagement and market positioning.Use data, AI and analytics to inform continuous improvement across customer experience, product performance and commercial outcomes.About YouYou will thrive in this role if you:Bring at least 6-8 years’ experience in product management, digital health or service design — ideally in aged care, healthcare or tech-enabled service environments.Ability to translate user needs into impactful solutionsHave strong commercial acumen and can confidently build business cases.Are adept at translating user insights into product features, experience improvements and measurable outcomes.Are an exceptional collaborator who can influence across complex stakeholder groups.Minimum RequirementsTertiary qualifications in business, marketing, health administration or a related field.Mandatory Application RequirementAs part of your application, please provide a short-written response (max. 500 words per response) to the three targeted questions below:Product Innovation & Impact: Describe a product or service you developed that improved customer or patient experience. What problem were you solving, what approach did you take, and what was the measurable impact?Stakeholder Engagement & Influence: Provide an example where you influenced diverse stakeholders in a complex or regulated environment to gain support for a product or service decision. What was your strategy and what was the outcome?Insights, Data & Continuous Improvement: Explain how you have used data, analytics or customer insights to improve a product or drive decision-making. What tools or methods did you use, and what changed as a result?Applications without responses to the targeted questions will not be considered.Why St Vincent’s?Care for each other -as well as the people we serve — underpins everything we do at St Vincent’s. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.We strive to ensure all our people feel supported, valued and safe every day they come to work with us.When you join the St Vincent’s family, you will have access to:Growth & development Access ongoing learning, professional development and industry-leading educational partnerships across NSW, VIC and QLD.Salary sacrifice As a not-for-profit provider, we offer generous salary packaging — enabling part of your salary to be taken home tax-free, including access to a meal-entitlement card.Discounts, health and wellbeing Access a range of employee perks including discounted gym memberships and our free 24/7 staff counselling and wellbeing service.Workplace giving Opportunities to engage in volunteering and community programs, including paid volunteering leave and workplace giving initiatives.This is your opportunityShape the future of aged care in Australia -designing solutions that enable people to live well, with dignity, connection and choice.Ready to Apply?If you’re driven by purpose, excited by digital care innovation and motivated to build something extraordinary, we’d love to hear from you.For a confidential chat regarding the role or to know more, please reach out to:Kerry Moore – National Director People Experience & Capability on 0401 023 845 orJane Cameron- Acting National Director, SVVH via email jane.cameron2@svha.org.auApply today and help us deliver care that is compassionate, connected, and life changing.Please submit your current CV along with a cover letter indicating which Product Manager role you are applying for.Because you’re like us, you believe in our vision that every person, whoever and wherever they are, is served with excellent and compassionate care, by a better and fairer health and aged care system. Better for all our employees and volunteers, who work tirelessly to provide the highest levels of care and quality of life for our patients and clients. And better support for the local communities we play a vital role in and continue to support.Pre-Employment ChecksYour employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.Equal OpportunityIdentified role for Aboriginal and/or Torres Strait Island candidates. We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. This affirmative action allows a specific position within St Vincent’s to be available exclusively to Aboriginal and Torres Strait Islander individuals.Please refer below for position descriptionPOSITION DETAILSOur St Vincent’sSt Vincent’s Health Australia (St Vincent’s) is a non-profit health organisation founded by the Sisters of Charity in 1857. Weare renowned for industry leading research, education and the provision of exceptional and compassionate care. St Vincent’sis shaping a future health and aged care system that supports people with life-changing care, wherever and whoever they are.We care for people in our public and private hospitals, at home and in our aged care residences across NSW, QLD andVictoria.Our vision at St Vincent’s is that every person, whoever and wherever they are, is served with excellent and compassionatecare, by a better and fairer health and aged care system. Our 30,000 exceptional and dedicated staff together lead St Vincent’sto deliver three key priorities: Enhance Impact: Continuously improve our care, enhancing our positive impacts for patients, people, and our planet. Connect Care: Work together, building “One St Vincent’s” capabilities and services to create the future of connectedhealth and aged care. Transform the System: Work with partners to shape a better and fairer health and aged care system.St Vincent’s also recognises its obligations under equal employment opportunity and unlawful discrimination in the workplacelegislation, as a minimum standard. We are committed to diversity in the workplace and seek to create an inclusive environmentthat accepts everyone's differences, embraces their strengths, and provides opportunities for everyone to contribute theirunique experiences to the workplace.SVVH provides national oversight and strategic leadership for virtual and home-based care services across St Vincent’s HealthAustralia (SVHA). As a digitally driven, innovation-focused division, SVVH is committed to delivering equitable, connected carethrough human-centred design and agile service models. Operating with a start-up mindset, SVVH fosters a culture ofcontinuous improvement, research-informed practice, and bold experimentation to champion better and fairer connected care.SVVH embraces emerging technologies, pioneers new methods of service delivery, and contributes to reshaping the future ofhealthcare in Australia.Role ImpactThe Product Manager will have responsibility for the end-to-end development and continuous improvement of digital andhome-based aged care products and ownership of the product development pipeline. The role will embed patient-centreddesign and iterative innovation to ensure care solutions are accessible, effective and responsive to user needs. The ProductManager will oversee marketing and demand generation activities to drive growth and engagement across the productportfolio.Managing TodayProduct Development Lead product design for the aged care portfolio, ensuring care models are innovative, scalable and patient-centred,integrating clinical best practice, digital technologies, and funding mechanisms. Identify gaps in current product offerings and proactively identify opportunities that have potential to drive new anddifferent ways of delivering virtual and home care that deliver customer value and meet revenue objectives. Evaluate market positioning, commercial viability, technical feasibility and regulatory considerations to ensurereadiness for development and launch. Build and present business cases to support new product development and enhancements. Collaborate with the wider team to ensure cohesive pricing strategies and a unified product portfolio across Virtual andHome services.Patient Experience Develop a deep, data-driven understanding of consumer segments, behavioural trends, and sentiment to shapecompelling offers and initiatives Work with new stakeholders as well as existing customer groups to co-design and seek feedback on existing and potentialproducts. Review patient experience and product performance regularly to ensure alignment with organisational goals and evolvingneeds. Ensure products reflect priorities in prevention, population health, and equity and enable culturally safe, human-centredmodels of care.Stakeholder management & marketing Work closely with care delivery teams to ensure care products are delivered effectively and meets customer requirementsand expectations. Work with key stakeholders, including the SVHA marketing team, to develop marketing and promotion plans andresources to strengthen brand positioning and organisational reach. Represent the organization in public forums, community and industry events. Establish sound, collaborative working relationships and communicate effectively and professionally with a wide rangeof team members, SVVH colleagues, key stakeholders and external service providersInnovation, Quality & Reporting Provide regular, high-quality reporting on product management activities and pipeline progress against key performanceindicators. Deliver meaningful commentary, insights, and analysis on usage trends, equity impacts, and implementationchallenges. Lead the integration of AI, data analytics, and interoperability systems to strengthen and streamline care delivery. In partnership with the SVHA Clinical Governance team, drive continuous improvement across products, ensuringalignment with quality standards, regulatory compliance, and accreditation requirements. Oversee real-time product performance monitoring, outcome measurement, and the effective use of analytics to informdecision-making and enhance product impact.General Work within the Mission, Vision, and Values of St Vincent’s as outlined in the Mission Framework and St Vincent’s Codeof Conduct ensuring that these principles are effectively integrated in all areas of responsibility Ensure all documentation, client records, statistics and activity recording are completed and managed in a timely mannerconsistent with SVHA and SVVH policies and procedures, legislative and regulatory requirements. Maintain confidentiality and act professionally within ethical boundariesKEY STAKEHOLDERSInternal SVVH Leadership and senior teams St Vincent’s ELT and senior leaders St Vincent’s corporate teams, including finance, legal and comms teamsExternal External partners – health service providers, referrers, private health insurers, government agencies, technology groups, researchers, policy makers. Clients of SVVH services – current and futureExperience And QualificationsExperience, Knowledge, Skills, Abilities, Personal AttributesEssential Proven experience in innovative product management or service design, ideally in an aged care or virtual health careenvironment. Demonstrated ability to improve consumer experience, streamline processes and drive service excellence. Ability to translate patient and customer insights into actionable strategies Demonstrated analytical and research skills, with the ability to translate complex data and policy into operationaloutcomes Strategic and systems thinker with strong business, commercial and financial acumen An ability to understand, navigate and operate within complex stakeholder environments, engage and influencestakeholders effectively and build consensus where required. High levels of self-motivation, drive, initiative and ability to adapt to changes in circumstances. Excellent digital, written, verbal communication and presentation skills.Desirable Ability to analyse and interpret multiple sources of complex information and determine relevant insights. Ability to problem solve, conceptualise and articulate solutions. Sound understanding of emerging local and international trends in the health, aging and technology and their likelyimpact and opportunities for St Vincent's. Experience in not for profit, social enterprise or health sector organisationsMinimum Education Requirements Tertiary qualifications in business, marketing, health administration or a related fieldPre-employment / Appointment Screening RequirementsImmunisationsCategory B (non-clinical facing)St Vincent’s has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission ofvaccine preventable diseases (VPD) in healthcare settings. You therefore must comply with the St Vincent’s ImmunisationPolicy, which, depending on the role you perform in the organisation will require you to undergo certainimmunisations/vaccinations (e.g., Covid-19 and flu vaccinations).Physical RequirementsOffice EnvironmentOther Pre-Employment Or Appointment Screening RequirementsSt Vincent’s requires that a reference check, 100 points of identification check, right-to-work check and a Nationally Coordinated Criminal History check (NCCHC) are undertaken for all roles.The following mandatory pre-screening checks are also required for this position:Responsible person checks, as per Aged Care ActClosing Date:2 December 2025 11:59pmReconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.auView Reconciliation Action PlanCode of Conduct:View Code of Conduct