Product Manager (AI SaaS for Upwork Automation)

About GigRadarGigRadar is an AI-powered SaaS that automates business development for agencies and freelancers on Upwork, from job discovery to proposal writing and client acquisition.Our stack includes cutting-edge systems like Sardor AI (Auto-Bidding) and Laziza AI (Matching Engine) that already serve 1,700+ agencies and generate $1.3M ARR.We’re entering a growth phase focused on AI product optimization, cross-sales, and customer reactivation and we’re hiring an analytical Product Manager to own this process.Role OverviewYou’ll sit at the intersection of product analytics, marketing, and success, building a full-funnel understanding of how customers move from first touch to expansion.Your mission: turn user data and hypotheses into measurable product improvements that drive cross-sales, trial conversions, and reactivations.The Role (what You'll Own) Build customer journey intelligenceMap and analyze CJMs to identify bottlenecks and drop-off points.Translate insights into backlog items and feature hypotheses. Drive feedback-to-feature loopCollect and structure customer feedback (CSM, Intercom, churn surveys).Formulate hypotheses, validate them with data, and coordinate implementation. Optimize internal lead generationDesign in-product funnels, banners, and triggers that convert active users into cross-sale leads.Track conversion rates, cost per internal lead, and expansion revenue. Reactivate churned customersSegment churn reasons and launch targeted reactivation campaigns.Monitor revenue uplift and retention improvements month-to-month. Scale trial conversionsLaunch and test free trial cohorts and incubators.Measure activation rates, conversion %, and trial revenue uplift. Report & coordinateWeekly reporting on metrics: internal leads, reactivations, trial conversions, expansion ARR.Collaborate closely with Sales Ops, CSM, and AI product teams. What We're Looking For3+ years in Product Management, Growth, or Account Management (SaaS or marketplace preferred).Strong analytical background — comfortable with data, metrics, and hypothesis testing.Familiarity with tools like Intercom, Notion, Amplitude/GA, and HubSpot.Excellent communication skills — you’ll interface with CSMs, engineers, and users.Bonus: experience with AI-driven products, Upwork, or B2B SaaS growth funnels.KPI FrameworkAreaKPIExample Monthly GoalInternal LeadsGenerated & closed150 leads @ 30% close rateReactivationsReactivated clients40 clients/monthTrial ConversionsConversion %40% from 100 free trialsExpansion RevenueUplift %+7% month-over-monthYour total comp grows directly with these performance metrics, there’s no ceiling.Compensation & GrowthBase: (for stability)Performance Bonuses: based on internal leads, reactivations, and trial conversionsProjected bonus earnings:Month 1: ~$900Month 3: ~$2,000Month 4+: $3,000–$5,000+ (no cap)Why join GigRadarYou’ll shape a product used daily by top-performing Upwork agencies.You’ll work directly with the founder on high-impact experiments.Every success translates into direct financial upside.. your ideas literally pay off.