Product Strategy & Customer Insight Lead

Product Strategy & Customer Insight Lead (EdTech / Assessments)London Hybrid / Remote (UK-based) £60-65k + benefitsWe’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning.As Product Strategy & Customer Insight Lead, you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business.You’ll:Own and evolve the product roadmap, aligning tech with customer needsConduct deep discovery with training providers to uncover pain pointsDrive engagement, adoption, and satisfaction through tailored solutionsTranslate customer feedback into actionable improvementsChampion innovation, using AI, automation, and analytics to inform decisionsLead initiatives that boost product value and market differentiationYou’ll need:3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment)Strong commercial acumen and experience supporting sales strategyTechnical literacy and confidence working with engineering or data teamsExceptional communication skills, able to translate technical and non-technical needsIf you thrive at the intersection of strategy, tech, and customer experience, this is a chance to shape one of the most exciting products in UK EdTech.Contact Pete Sawyer at Versende for more details