Project Manager – Client Campaign Registration

SummaryTCN is seeking a highly organized and detail-oriented Project Manager to own and manage the end-to-end registration and compliance process for our client texting campaigns. In this critical role, you will be the central point of contact for all of TCN’s campaign-related documentation, ensuring that client submissions are accurate, complete and approved in a timely manner.You will act as the key liaison between our clients, internal teams (Sales, Account Management, Support) and external partners (messaging aggregators and mobile carriers). The ideal candidate is a proactive communicator and a meticulous record-keeper who thrives on managing deadlines and navigating complex compliance requirements.ResponsibilitiesManage the entire lifecycle of client messaging campaign registrations (e.g., 10DLC, Short Code, TFN) from initial submission to final approvalMeticulously review, validate, and submit all required business and campaign documentation. Ensure all paperwork adheres strictly to carrier and aggregator compliance standardsManage end-to-end registration and compliance paperwork for client messaging campaignsServe as the primary point of contact for clients regarding their registration status. Proactively communicate updates, clarify requirements, and manage expectations to ensure a smooth onboarding experienceInvestigate, troubleshoot, and resolve carrier rejections or compliance issues. Work directly with clients and internal teams to gather necessary information for resubmissionCoordinate cross-functionally with Sales, Account Management, and Technical teams to keep all stakeholders aligned and ensure registrations stay on scheduleDevelop and maintain detailed project schedules, track key milestones, and maintain an accurate, up-to-date record of all campaign statuses, documentation, and communicationsQualificationsTwo plus years of experience in project management, program coordination or a high-volume administrative role. A proven ability to manage multiple projects, deadlines, and priorities simultaneously with a fanatical attention to detailExcellent written and verbal communication skills. Ability to explain complex compliance rules clearly and professionally to both clients and internal teamsDemonstrated ability to build strong relationships and manage client communications effectively and with confidenceA strong team player with a proven ability to work cross-functionally to achieve common goalsA proactive problem-solver who can independently research issues and identify solutionsAbility to use Google Sheets, Excel, Salesforce and other project management toolsUnderstanding of the telecommunications ecosystem, including the roles of mobile carriers is a plus. Familiarity with contact center SaaS based platforms and solutions is a plusBenefitsHealth (HDHP with HSA)Dental, Vision, Life 401K with employer matchCompetitive salaryPaid time off and paid holidaysWeekly office lunches, complementary drinks and snacksCasual dress and flexible work environmentNo relocation provided. Some travel may be required from time to time.Powered by JazzHREPVtXuAo5X