Junior Manager Customer Service E-Commerce Europe

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application. YOUR MISSION:

Resolve escalated customer issues (3rd level) with empathy and efficiencyIndependently analyse data and draw out insightsProvide continuous quality improvements, backlog prioritizations and ticket managementMonitor the operational performance of 3rd party customer service providers against defined goals and requirementsRegular reporting on customer service performanceSecure consistent service communication throughout all touchpoints. YOUR TALENT: Customer-Centric Mindset: Strong focus on delivering excellent customer experienceCommunication: Excellent written and verbal communication skillsAnalytical Thinking: Good analytical skills with a keen interest in e-CommerceTechnical Proficiency: Advanced skills in MS Excel and other MS Office toolsCollaboration: Experience working with vendors and cross-functional teamsWork Ethic:

Independent, self-motivated, adaptable to changing prioritiesLanguage Skills: Fluent in English (spoken and written) 1 additional language would be good, not mandatory. PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.